Summary
Overview
Work History
Education
Skills
Timeline
Certifications
Generic

Yaswanth Vasudevan

Hamilton,Canada

Summary

Application Support Engineer with Canadian experience at Concentrix and a background in software development, now specializing in Python and Data Engineering. Skilled in building and troubleshooting applications, automating workflows, and working with SQL databases and cloud platforms (AWS, Azure). Completed professional training in Data Engineering, gaining hands-on experience with ETL pipelines, data modeling, and automation using Python. Adept at collaborating with cross-functional teams, solving technical challenges, and contributing to scalable, data-driven solutions.

Overview

4
4
years of professional experience

Work History

Application Support Engineer

Concentrix
09.2024 - Current
  • Automated recurring support tasks with Python scripts, cutting manual workload by ~20% and speeding up issue resolution.
  • Resolved an average of 30+ technical tickets weekly, reducing escalation rates by 25% and improving SLA compliance.
  • Queried and validated SQL databases to troubleshoot data discrepancies, leading to a 15% drop in repeat tickets.
  • Partnered with product teams to identify recurring issues and recommend fixes, directly contributing to higher customer satisfaction scores (CSAT +10%).

SOFTWARE ENGINEER

Entelegen
05.2021 - 08.2022
  • Developed and tested web applications for international clients in service marketplace and energy sectors.
  • Nexdo :
    Built React.js components for booking flows, listings, and user dashboards, ensuring responsiveness across devices.
    Collaborated with backend team on Spring Boot + PostgreSQL APIs, improving data reliability and service uptime.
    Contributed to reducing customer onboarding time by ~30% through streamlined UI design and validation workflows.
  • SunPower :
    Designed and executed automation test scripts using Selenium WebDriver, increasing test coverage by 40%.
    Automated repetitive test cases, cutting manual QA time by ~25% per sprint and accelerating release cycles.
    Reported defects and collaborated with developers to resolve issues quickly, improving release quality and reducing production bugs.
  • Participated in Agile sprints, demoed features to stakeholders, and integrated client feedback into product updates.

Education

POSTGRADUATE - WEB DEVELOPMENT

Conestoga College
Waterloo, ON
01.2024

Bachelor of Science - COMPUTER SCIENCE ENGINEERING

Sri Ramakrishna Engineering College
India
03.2020

Skills

    Programming & Scripting: Python, SQL, JavaScript (ES6), Java, C#
    Data Engineering & Analytics: ETL Pipelines, Data Modeling, Pandas, SQL Queries
    Frameworks & Libraries: Reactjs, Nodejs, ASPNET Core, Selenium (Automation Testing)
    Databases: PostgreSQL, SQL Server, MySQL, MongoDB
    Cloud & DevOps: AWS (S3, EC2, Lambda), Azure (App Services), Docker, CI/CD, Git/GitHub
    Tools & Platforms: Jira, Postman, Figma, GitHub Actions, RESTful APIs
    Methodologies: Agile/Scrum, Test Automation, Component-Based Architecture

Timeline

Application Support Engineer

Concentrix
09.2024 - Current

SOFTWARE ENGINEER

Entelegen
05.2021 - 08.2022

POSTGRADUATE - WEB DEVELOPMENT

Conestoga College

Bachelor of Science - COMPUTER SCIENCE ENGINEERING

Sri Ramakrishna Engineering College

Certifications

  • Data Engineering Training – Leadtecno Consulting (2024)
  • Meta Certified Front-End Developer – Coursera (2023)
  • Microsoft Certified: Azure Fundamentals (AZ-900) – Microsoft (2025)

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Yaswanth Vasudevan