Summary
Overview
Work History
Education
Skills
Timeline
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Yassmin Ibrahim

Los Angeles

Summary

Motivated Political Science and Public Affairs student with a strong interest in public service, community engagement, and social equity. Skilled in research, critical thinking, and effective communication through academic work and collaborative projects. Eager to have practical experience in public sector settings while supporting community activities and initiatives that advance inclusive policies

Overview

2
2
years of professional experience
2
2
Languages

Work History

Guest Service Representative/Rooms Controller

Marriott
01.2024 - Current
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Handled customer complaints to satisfy and retain guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Education

Bachelors Degree - Political Science And Public Affairs

UCLA
Los Angeles, CA
06-2027

Associates Degree - Political Science

Irvine Valley College
Irvine, CA
05-2025

High school diploma -

University High School
Irvine, CA
06-2023

Skills

    Communication

    Computer skills

    Team Collaboration

    Public Speaking/Presentation

    Problem Solving

    Time Management

    Critical Thinking

    Event Planning/ Coordinating

Timeline

Guest Service Representative/Rooms Controller

Marriott
01.2024 - Current

Bachelors Degree - Political Science And Public Affairs

UCLA

Associates Degree - Political Science

Irvine Valley College

High school diploma -

University High School

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Yassmin Ibrahim