Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

Yassine Maddouri

Montréal,QC

Summary

Professionnel polyvalent et récemment diplômé, je suis passionné par la recherche d'opportunitésstimulantes.

I bring a versatile skill set to navigate through this position with my customer-centric focus,commitment to employee development, strategic recruitment efforts ensure a positive and thrivingteam environment. I excel in operational management, enforcing high standards, and controllinginventories and making informed decisions. Known for being accessible to customers and proactive in preventive maintenance. My skills aretailored to deliver exceptional experiences and drive success in all settings between partners co-workers and clients. Étant natif en langue française et ayant suivi mon cursus scolaire en français, je possède une maîtrisenaturelle de la langue

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Directeur des opérations et programme

RBC Endo Network
04.2023 - Current
  • Develop a deep understanding of our products/services to effectively communicate their value
  • Listen to customer needs and recommend suitable products or services to meet those needs and assignment of team member to help
  • Provide accurate and detailed product information to customers
  • Build and maintain strong, long-term customer relationships.

Sales Manager French team / Directeur des ventes

Canadian Software Agency Inc.
01.2022 - 04.2023
  • Strong communicator and team player, skilled in collaborating with cross-functional teams to drive business success
  • Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs.

Server/Bartender/FOH Manager

The Keg Steakhouse
11.2021 - 06.2022
  • Progressed from Server to Bartender, and ultimately to FOH Manager, demonstrating versatility and commitment to enhancing the dining experience
  • Successfully managed a team of staff members, overseeing training, scheduling, and performance evaluations.
  • Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality

Serveur

Delta Hotels By Marriot
10.2021 - 02.2022

Représentant des ventes / Account manager

Gateway Casinos & Entertainment Limited
07.2020 - 04.2021
  • Acted as the primary point of contact for clients, effectively addressing inquiries, concerns, and service requests in a timely manner
  • Collaborated with internal teams, including marketing and operations, to ensure seamless execution of client initiatives and events.

Technical Sales Representative

Bulldog Energy Group
07.2018 - 10.2019

Education

Minor - Minor in Criminology , Social Science

University of Ottawa
04.2023

Skills

  • Remote Office Availability
  • Task Prioritization
  • Multitasking Abilities
  • Interpersonal Communication
  • MS Office
  • Active Listening
  • Organization and Time Management
  • Clerical Support
  • Teamwork and Collaboration
  • Organization
  • Customer Relations

Accomplishments

  • Community Impact Award : Received recognition for leading a volunteer initiative that positively impacted the local community, demonstrating a commitment to corporate social responsibility.
  • Exceeded Annual Customer Satisfaction Goals : Surpassed customer satisfaction targets by implementing customer-centric strategies, resulting in a 15% improvement in overall satisfaction scores.

Languages

French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working

Certification

CSO Smart Serve

OMVIC

FSA Present Economics.Financial analysis.

FinancialModeling & Valuation Analyst (FMVA) certification Present

RIBO License

Affiliations

  • Health

References

References available upon request.

Timeline

Directeur des opérations et programme

RBC Endo Network
04.2023 - Current

Sales Manager French team / Directeur des ventes

Canadian Software Agency Inc.
01.2022 - 04.2023

Server/Bartender/FOH Manager

The Keg Steakhouse
11.2021 - 06.2022

Serveur

Delta Hotels By Marriot
10.2021 - 02.2022

Représentant des ventes / Account manager

Gateway Casinos & Entertainment Limited
07.2020 - 04.2021

Technical Sales Representative

Bulldog Energy Group
07.2018 - 10.2019

Minor - Minor in Criminology , Social Science

University of Ottawa
Yassine Maddouri