Social Media
Yassine Haigane
Montreal,QC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Customer Service Advisor
Travelodge By Wyndham
Montreal, QC
08.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Online Sales Associate
Marks
Montreal, QC
01.2021 - 08.2023
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Replied to information requests through [Software] CRM to foster seamless customer service experience.
Customer Service Representative
Meridian Hotel
Montreal, QC
07.2022 - 01.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Customer Relations Advisor
Marriott
Montreal, QC
02.2021 - 07.2022
- Participated in activities designed to improve customer satisfaction and business performance.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
- Maintained, tracked and trended data for monthly reporting.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
Sales Associate Specialist
Equipeur
Montreal, QC
07.2020 - 02.2021
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Logistics Coordinator
Amazon
Montreal, QC
09.2019 - 07.2020
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Assistant Marketing Coordinator
Carrefour
Marrakech , Morocco
01.2017 - 10.2018
- Answered general marketing department inquiries by email, phone, and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Tracked and reported on marketing campaign responses.
- Organized logistics for marketing and proposal strategy meetings.
- Planned and executed internal and external marketing events.
Marketing Specialist
Zara
Marrakech, Morocco
02.2015 - 07.2016
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Administered and procured funding for new marketing programs.
- Updated social media platforms with latest news and corporate details.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
Logistics Coordinator
Luxury Rental Group
Marrakech, Morocco
02.2015 - 10.2015
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Education
MBA - Marketing
Université Du Québec À Montréal (UQAM)
Montreal, QC 01.2020 - 01.2023
BBA - Commerce And Business Administration
École Supérieur De Commerce
Marrakech 10.2015 - 07.2019
Skills
Team Building
Customer Relations
Sales expertise
Training and mentoring
Stock management
Retail materials management
Administrative support
Account management
CRM
Creative problem solving
Strategic sales knowledge
Schedule Management
Inter-department collaboration
Sales proficiency
[Product or Service] support
Additional Information
Development of a strategic implementation plan
Use a strategy to carefully coordinate campaigns to optimize product release and advertising to
consumers.
Thorough understanding of social media and its role in building brand awareness and obtaining positive media publicity.
Developing the company's marketing strategy
Production of various written content: product sheets, blog articles, white paper (editorial fluency, spelling
irreproachable).
Develop multimedia supports (visuals, videos, animations) with Adobe Creative Suite.
Ensure competitive intelligence by controlling market trends
Software
Project Management
Sharepoint
Office 365
Vlookup
Data Analytics
Interests
Community involvement
Traveling
Sport
Writing
Learning languages
Blogging
Timeline
Customer Service Advisor
Travelodge By Wyndham
08.2022 - Current
Customer Service Representative
Meridian Hotel
07.2022 - 01.2023
Customer Relations Advisor
Marriott
02.2021 - 07.2022
Online Sales Associate
Marks
01.2021 - 08.2023
Sales Associate Specialist
Equipeur
07.2020 - 02.2021
MBA - Marketing
Université Du Québec À Montréal (UQAM)
01.2020 - 01.2023
Logistics Coordinator
Amazon
09.2019 - 07.2020
Assistant Marketing Coordinator
Carrefour
01.2017 - 10.2018
BBA - Commerce And Business Administration
École Supérieur De Commerce
10.2015 - 07.2019
Marketing Specialist
Zara
02.2015 - 07.2016
Logistics Coordinator
Luxury Rental Group
02.2015 - 10.2015