Rwankubito Yassin
Winnipeg,Manitoba
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction and reducing call handling times at MUCYO. Skilled in problem-solving and verbal communication, adept at resolving complex issues and building strong client relationships. Excelled in call center operations and customer support, achieving efficient and quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
MUCYO
Montreal, QC
12.2023 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
SERVICEWORKER
IVAN
Montreal, QC
01.2022 - 11.2023
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Developed strong connections with patients, family members, and peers through effective listening and interpersonal skills.
Education
High School Diploma -
York University
BACHELOR OF ARTS07-2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
Languages
English
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Six Sigma Yellow Belt Certification - American Society for Quality.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
Interests
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
Timeline
Call Center Representative
MUCYO
12.2023 - 11.2024
SERVICEWORKER
IVAN
01.2022 - 11.2023
High School Diploma -
York University