Yasser Jeelani
Banff,AB
Summary
Results-driven retail leader with a proven track record of exceeding sales KPIs, driving team performance, and delivering outstanding customer experiences. Passionate about team development, operational excellence, and achieving business growth through data-driven decision-making. Experienced in supervising sales teams, optimizing store operations, and fostering a positive, high-performance culture. Eager to continue growing within a dynamic, customer-focused organization.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Hightide inc. canna cabana
Toronto, Ontario
04.2023 - Current
- Consistently achieved and exceeded monthly and quarterly sales KPIs, including individual sales targets, upsell goals, and customer conversion rates.
- Tracked and analyzed daily sales reports to identify opportunities for improvement and implemented strategic actions to drive revenue growth.
- Led team initiatives to increase basket size, attach rates, and customer retention, contributing to overall store performance.
- Recognized for ranking in the top 10% for KPI performance within the region.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews of staff members in order to identify areas for improvement. Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
Front Desk Receptionist
Ace Hotel
Toronto
10.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Volunteer Coordinator
Canada Red Cross
Toronto
11.2021 - 10.2022
- Organized and maintained records of volunteer hours and donations.
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public event
- Maintained records of volunteering hours worked by each individual.
Head Food Runner
Formula 1 Grand Prix
Manama, Bahrain
04.2021 - 05.2021
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
Education
College Diploma - Human Resources Management
Centennial College
Scarborough, Ontario10-2024
High School -
The Indian School of Bahrain
Bahrain.05-2021
Skills
- Team building
- Managing
- Marketing
- MS Office
- Safe Driving
- Punctual and Reliable
- Data Entry Problem-Solving
- Communication skills
- Product Knowledge
- Problem-solving
- Customer experience
- Customer service and engagement
Languages
English
Native or Bilingual
Arabic
Limited Working
Hindi
Full Professional
Urdu
Full Professional
French
Elementary
Certification
- Valid G class driving license
- MS Word certified
- Cansell
References
References available upon request.
Timeline
Assistant Store Manager
Hightide inc. canna cabana
04.2023 - Current
Front Desk Receptionist
Ace Hotel
10.2022 - 03.2023
Volunteer Coordinator
Canada Red Cross
11.2021 - 10.2022
Head Food Runner
Formula 1 Grand Prix
04.2021 - 05.2021
High School -
The Indian School of Bahrain
College Diploma - Human Resources Management
Centennial College