Yasser Jathoonia

I will introduce myself as an energetic, well-organized and detailed-oriented professional with a wide array of experience in several fields and performing a number of duties. I have four years of proven technical experience and have provided technical assistance for two large organizations. I’ve had the chance to provide assistance live in face-to-face interactions as well as over the phone. I’ve also had a chance to demonstrate those skills in numerous industries and bring my knowledge and experience to several organizations operating in different fields which include the travel industry, the IT industry and the communication industry as well.

• Volunteer, Humber River Regional Hospital, 2019
• Elections Canada, Toronto-Danforth, 2021

• Moderator for French Canada, Wireless Testing Solutions, Toronto, Canada, 10/01/23, Present Day, Testing of software and hardware for the 2 biggest brand names in the cellular industry. Helping with the development of AI applications and software in French Travelled in lived in the different francophone cities in French Canada to find participants and enhance phonetical coding in Candian French Finding and scheduling participants to use as samples and help improve voice recognition on cellular devices Troubleshooting IT and technical issues related to software and hardware
• Personal Assistant, BNP Paribas, Monaco, Europe, 05/01/23, 08/01/23, Taking care of a disabled person’s everyday needs Fulfilled administrative duties. Collecting prescription medication on behalf of employer Coordinating medical appointments for patient Filing insurance claims on behalf of patient
• Recruiter, Loretec, 02/01/22, 04/01/23, Conducting interviews in the U.S. time zone Assisting in the translation process for the website (French/English) Using Appointlet and Excel as primary tools for organization Submitting and presenting candidates to tech organizations in the U.S. in the tech industry
• Bilingual Customer Services Specialist, Cineplex Entertainment, Toronto/ Montréal, 10/01/21, 01/01/22, Providing technical support to guests navigating our website and platform Helping guests manage their rewards points and understanding the earning and redeeming process. Inspecting fraud inquiries Processing multiple refunds a day Providing a clear and simple process for clients attending our shows during pandemic
• Bilingual Operational Services Rep., A.S.P. Security, Toronto Pearson Airport, 02/01/20, 09/01/21, In terms of two to four, we managed all the inside operations at the airport. Assisting last minute passengers gets to their checkpoints. Assisting airlines companies and border control (US CBP & Canadian CBSA) Proving translation from French to English for francophones guests. During the pandemic, we had to adapt to a changing world and also provide clear information to passengers on quarantine rules and steps to take to enter the country or leave the country. The position does require a perfect knowledge of the airport perimeters and helping passengers navigate between the different terminals and access transportation.
• Canada Post Clerk, Canada Post, Toronto (North York), 11/01/16, 10/01/19, Providing everyday mailing services Sending money globally through services such as Money Gram Authentication of credit cards and official documents Handling of monthly bill payments Coordinating with affiliate or contract partners such as Purolator or FedEx. Working to provide efficiency on time-sensitive information and packages.
• Bilingual Customer Service Agent, Mediamix interactive Satisfii, Toronto, 09/01/11, 10/01/16, Booking campsites, cabins, chalets and different types of sustainable accommodations for campers who want to enjoy Canada’s natural side (on behalf of Canada Parks) Managing 50-60 e-mails daily regarding rebooking, refunds and adjustments. Processing several refunds a day. Data-entry using Excel.
• French Tutoring, York University, Toronto, 09/01/17, 04/01/18, Providing FSL students and first year french students with assistance in grammar and pronunciation.

Membre de l'organisation internationale de la francophonie.