Yasser Farhat

• Assisted customers in identifying vehicle options based on preferences and budget
• Developed product knowledge of various car models and features
• Supported sales team with administrative tasks to enhance customer service
• Engaged with clients to provide information about financing and leasing options
• .Daily use of professional software systems:

Merlin (sales management and deal tracking)

Activix (customer management and sales performance monitoring)

V Auto (vehicle stock and file management)

AutoAlert (lead generation and customer follow-up)

• Ensuring high customer satisfaction after vehicle delivery, consistently aiming for 10/10 CSI (Customer Satisfaction Index) scores through proactive follow-up

• Provided exceptional customer service, enhancing client satisfaction and loyalty.
• Assisted in inventory management, ensuring product availability and accuracy.
• Processed transactions efficiently, maintaining cash register accuracy and compliance.
• Educated customers on product features, promoting upselling opportunities effectively.
• Resolved customer inquiries promptly, contributing to positive shopping experiences.

• Selling consumer electronics, mobile phones and home internet services
• Strong focus on cross-selling and up-selling to maximize transaction value
• Converting electronics purchases into mobile and home service subscriptions
• Providing personalized product recommendations based on customer needs
• Delivering high levels of customer service in a fast-paced retail environment