Yasser Boukdir
Ottawa,Ontario
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Prosol inc
Ottawa, ON
07.2023 - Current
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Drafted documents outlining terms and conditions for new or modified task orders.
- Recorded sales transactions quickly and accurately into POS system.
- Resolved customer complaints in a professional manner.
Technical Support Advisor
Apple inc
Ottawa, ON
03.2023 - 06.2024
- Provided support to customers via telephone, email and online chat.
- Created knowledge base articles for commonly encountered issues and solutions.
- Resolved escalated cases from junior team members in a timely fashion.
Digital Marketing Specialist
Vikendi LTD
Ottawa, ON
03.2020 - 03.2023
- Executed operations and sales for various e-commerce platforms including Shopify, Amazon, and ETS.
- Ensured smooth account setup through management of tracking codes, conversion pixels, and bid strategies.
- Analyzed competitor data to develop and implement successful targeting and optimization strategies.
- Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns from onboarding to launch and post-launch optimizations and management.
Education
College Diploma - Business Administration
College La Cite
Ottawa, ON05-2024
Bachelor of Science - Economic Studies
University of Souissi
Morocco06-2016
Skills
- B2C Sales
- Relationship Building
- Attention to Detail
- Customer Service
- Closing Techniques
- Sales expertise
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
German
Limited
Timeline
Inside Sales Representative
Prosol inc
07.2023 - Current
Technical Support Advisor
Apple inc
03.2023 - 06.2024
Digital Marketing Specialist
Vikendi LTD
03.2020 - 03.2023
College Diploma - Business Administration
College La Cite
Bachelor of Science - Economic Studies
University of Souissi
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