Yasseer Dhoomun
Scarborough
Summary
Dynamic Customer Support Specialist with a proven track record at Checkpoint System Canada, excelling in order processing and service dispatch. Adept at resolving conflicts and enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining seamless supply chain operations and ensuring compliance with billing procedures.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Checkpoint System Canada
Toronto
09.2023 - Current
- Manages order processing by accurately entering and tracking orders within the system, working closely with sales, field service, and shipping teams to ensure timely order fulfillment.
- Monitored inventory levels to trigger replenishment when necessary, helping maintain smooth supply chain operations.
- Communicate regularly with sales and shipping departments to expedite orders and resolve any issues.
- Provide phone support for service requests and dispatch technicians accordingly.
- Handle billing processes for completed services.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Worked with project managers to ship, schedule, and book equipments.
Customer Service Associate
Conduent
Toronto
06.2021 - 05.2023
- Responded to customer inquiries via phone and email.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Suggested product solutions based on individual customer needs.
- Handled complaints professionally to achieve timely resolutions and positive feedback.
- Ensured all interactions remained compliant with HIPAA regulations, demonstrating a strong understanding of privacy and confidentiality requirements.
CNC Machine Operator
Comdoor Aluminum
Woodbridge
01.2021 - 06.2021
CNC Mill Machinist Aprentice
Visual Element Manufacturing Inc.
Woodbridge
03.2019 - 12.2020
CNC Machinist
Borgo Contract Seating
Toronto
10.2018 - 03.2019
Education
Associate of Applied Science - Mechanical Engineering Design - Technician
Centennial College of Applied Arts And Technology
Scarborough, None04-2018
Skills
- Order processing
- Billing procedures
- Customer communication
- Sales coordination
- Service dispatch
- Problem solving
- Time management
- Conflict resolution
- Data entry
- Team collaboration
- Technical support
- Product knowledge
Timeline
Customer Support Specialist
Checkpoint System Canada
09.2023 - Current
Customer Service Associate
Conduent
06.2021 - 05.2023
CNC Machine Operator
Comdoor Aluminum
01.2021 - 06.2021
CNC Mill Machinist Aprentice
Visual Element Manufacturing Inc.
03.2019 - 12.2020
CNC Machinist
Borgo Contract Seating
10.2018 - 03.2019
Associate of Applied Science - Mechanical Engineering Design - Technician
Centennial College of Applied Arts And Technology
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