Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasseer Dhoomun

Toronto,ON

Summary

Highly organized, detail-oriented professional with extensive experience in bilingual office administration and customer support, seeking to transition into the role of an Air Traffic Control Officer. Driven by a passion for aviation and a commitment to improving the safety and efficiency of air travel. Equipped with strong problem-solving abilities, effective communication skills, and the capacity to perform under pressure in dynamic, high-stakes environments, with a focus on contributing meaningfully to the aviation industry.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Support Specialist

Checkpoint Systems
09.2023 - Current
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Managed high volumes of orders, approximately 40-50 orders per day, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
  • Collaborated with finance teams for timely payment processing and accurate financial reporting.
  • Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided telephone support to customers by determining cause of issue and explaining most effective solution.

Bilingual Customer Service Associate

Conduent Business Services
06.2021 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Increased team productivity with effective communication and coordination of tasks.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Adhered to all HIPAA compliance standards while performing duties.

Bilingual Airport Operations Control Officer

Allied Universal Security Services
11.2016 - 04.2023
  • Worked at a part-time capacity in the Airport operations control centre, and communicated with different department across the airport regarding daily operations.
  • Answered Airport public line and provided customer service over the phone and by email.
  • Dispatched emergency services like Toronto EMS, Toronto Police and Billy Bishop Fire Department when required.
  • Communicated with contractors when repairs and other services were required.
  • Maintained up-to-date knowledge about relevant laws, regulations, and industry trends affecting organizational controls.

Education

Associate of Applied Science - Mechanical Engineering Technology (Mechanical Design Option)

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2018

Skills

  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Verbal and written communication
  • Schedule Management
  • Service monitoring and evaluation
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Task Prioritization

Languages

English
Native or Bilingual
French
Native or Bilingual
Hindi
Limited Working
Urdu
Elementary
Gujarati
Elementary

Timeline

Bilingual Customer Support Specialist

Checkpoint Systems
09.2023 - Current

Bilingual Customer Service Associate

Conduent Business Services
06.2021 - 04.2023

Bilingual Airport Operations Control Officer

Allied Universal Security Services
11.2016 - 04.2023

Associate of Applied Science - Mechanical Engineering Technology (Mechanical Design Option)

Centennial College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Yasseer Dhoomun