Yasoda Lisa Beharry
North York,Canada
Summary
Experienced professional in team leadership and customer service at Manufacturer's Warehouse Sale. Demonstrated success in inventory management and employee training, resulting in improved performance and team morale. Skilled in conflict resolution and strategic planning, promoting collaboration to meet business goals. Strong time management and documentation skills, effectively overseeing employee performance and mentoring new talent.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Manufacturer's Warehouse Sale
Toronto, Canada
01.2020 - Current
- Assisted in end-to-end stock management, including examining incoming inventory, and preparing for the next sale
- Managed employees with punctuality and fully dressed in uniform for work
- Trained new staff with displays of products and how to handle a difficult situation in the work environment
- Assisted employees with stocking and merchandising of products
- Acted as a floor representative assisting customer with goods and services and attended to customers with inquiries
- Processed online pick-ups and delivery of orders
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
Manager
Manufacturer's Warehouse Sale
Toronto, Canada
01.2022 - 12.2022
- Leading a team of 30 plus employees, recruiting, training, managing schedule, hours, and punch cards
- Managed invoices for the business and checked invoices for discrepancies in price, quality, quantity, and items
- Scanned of products making of products label with pricing
- Supervised floor responsibilities, control of check stocks inventory.
- Accepted and offloaded deliveries with goods
- Assigned work and monitored performance of project personnel.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Provided leadership during times of organizational change or crisis situations.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Analyzed market trends and competitor activity to inform business strategy.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented strategic plans to achieve company objectives.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Full / Part -Time Cashier
Manufacturer's Warehouse Sale
Toronto, Canada
06.2019 - 11.2020
- Accurately processed customer transactions and maintained cash registers
- Provided exceptional customer services and actively greeting customers
- Communicated customer concerns and request to managements
- Performed merchandising, such as stocking, pricing, keeping the store organized
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints professionally in accordance with company policy.
Administrative Assistant
Overall Signs & Services
Toronto, Canada
11.2018 - 03.2019
- Assisted in reaching out to customers for quotation
- Managed emails and sent out invoices for the business
- Scheduled appointments for upcoming jobs
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Managed database systems containing customer contact information.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Maintained inventory of office supplies and placed orders when necessary.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Scheduled appointments between clients and customers and internal staff members.
Sales Representative / Marketing Team
Bell Canada
Toronto, Canada
10.2018 - 02.2019
- Presented and promoted products and services to new and existing customers
- Established developed, and maintained positive business and customer relationships
- Reached out to customers via door-to-door marketing
- Coordinated sales effort with team members and other departments
- Resolved customer complaints by investigating problems, developing solutions, and making recommendations
Education
Bachelor of Arts - Business Administration And Management
Centennial College
Scarborough, None06-2020
Bell Neighbourhood Marketing Team - Certification -
Initial Training
Canada01.2018
Microsoft Office Basics - Certification -
Computer Resource Training Institute
Guyana01.2016
Secondary School Diploma -
Stewartville Secondary School
Guyana01.2014
Skills
- Customer Service
- Office Administration
- Sales & Marketing
- Time Management
- Computer Literacy
- Training & Coaching
- Interpersonal Communications
- Planning and Organizing
- Motivational
- Teamwork
- Creativity
- Adaptability
- Problem solving
- Microsoft Office Suite - Excel
- Microsoft Office Suite - Word
- Microsoft Office Suite - PowerPoint
- Microsoft Office Suite - Outlook
- Microsoft Office Suite - Publisher
- Microsoft Office Suite - Access
- Inventory management
- Customer service
- Performance evaluation
- Employee training
- Conflict resolution
- Sales reporting
- Time management
- Team leadership
Highlighted Skills
Microsoft Office Suite - Excel, Word, PowerPoint, Outlook, Publisher, Access
Timeline
Manager
Manufacturer's Warehouse Sale
01.2022 - 12.2022
Assistant Manager
Manufacturer's Warehouse Sale
01.2020 - Current
Full / Part -Time Cashier
Manufacturer's Warehouse Sale
06.2019 - 11.2020
Administrative Assistant
Overall Signs & Services
11.2018 - 03.2019
Sales Representative / Marketing Team
Bell Canada
10.2018 - 02.2019
Bachelor of Arts - Business Administration And Management
Centennial College
Bell Neighbourhood Marketing Team - Certification -
Initial Training
Microsoft Office Basics - Certification -
Computer Resource Training Institute
Secondary School Diploma -
Stewartville Secondary School
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