Yasna Jimenez
Ottawa,ON
Summary
Proven Sales Associate at La Vie En Rose Outlet & Aqua, adept in customer service and sales strategies, enhanced store performance by fostering customer loyalty and executing upselling techniques. Demonstrated excellence in teamwork and problem-solving, contributing to a significant increase in customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate
La Vie En Rose Outlet & Aqua
Ottawa, ON
03.2021 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Polivante De L'ile
Gatineau, QC06.1989
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Retail Store Operations
- Professional Demeanor
- Adapt to diverse groups
- Guest Relations
- Cleaning techniques
- Sales Training
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
- Sales Development
- Inventory Control
- Policy and Procedure Adherence
- Merchandise Display
- Product Recommendations
- Sales Goals Attainment
- Display Setup
- Relationship selling
- Product Promotions
- Sales trends
- Fitting room maintenance
- Self-Checkout Assistance
- Type product knowledge
- Dining area maintenance
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Adaptable and Flexible
- Positive Customer Engagement
- Team Cooperation
- Inventory and Stocking
- Flexible Hours
- Product Knowledge
- Store Organization
- Sales floor organization
- Engaging with Diverse Customers
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Sales and Promotions
Languages
English
Native or Bilingual
French
Elementary
Spanish
Professional Working
Timeline
Sales Associate
La Vie En Rose Outlet & Aqua
03.2021 - 08.2024
High School Diploma -
Polivante De L'ile