YASMINE YAHIAOUI

• Internship: assisting Me Jacquart with Immigration file
• Learning about the immigration system in Canada and Quebec

On mat-leave until end of March

• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.

• Coordinating monthly events at Concordia University
• Building a remarkable relationship with our charity partner to raise fund for our yearly mission
• Working with the Office of the President of Concordia University
• Concordia University ambassador in official events

• Managing design, production, and installation of signs.
• Monitoring emails and calls from clients on daily basis.

• Working with team across Canada on proposals.
• Specializing in selling a variety of Security services.
• Implemented up-selling strategies to boost revenue.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

• Help students struggling with online registration.
• Answering chats rapidly to make sure requests are handled at a rapid rate.

• Fast-paced call center - 50-100 calls per 9h shift
• Selling coffee products and assisting clients