Overview
Work History
Education
Skills
Volunteering / Internships
Languages
Timeline
Generic

Yasmine Lahna

Overview

2
2
years of professional experience

Work History

Receptionist

Andaz
05.2023 - 09.2023


  • Implemented an effective reservation system, optimizing hotel occupancy rates
  • Addressed customer inquiries, promoting hotel services and enhancing guest experience
  • Provided insightful local tourism advice, contributing to guest satisfaction
  • Coordinated with staff to ensure room availability, solving logistical challenges.

Hostess

Banco Restaurant
11.2023 - 04.2024


  • Achieved 15% increase in customer satisfaction through attentive service
  • Expert in using OpenTable software for seamless operations
  • Resolved 85% of guest complaints, enhancing overall dining experience


Server & Hostess

Headquarters
05.2023 - 10.2023
  • Delivered top-notch service by professionally serving meals and drinks
  • Handled payments and financial transactions with accuracy and integrity
  • Coordinated reservations and waitlists, optimizing seating arrangements.

Hair Assistant

Studio Marianne Sicari
05.2024 - 08.2024
  • Provided support in managing appointments and ensuring a smooth client experience.
  • Assisted in the application of hair coloring, washing and styling techniques under the supervision of senior stylists.
  • Contributed to inventory management, ensuring all tools and products were available for use.

Sales Associate

Bikini Village
12.2022 - 04.2023
  • Exceeded personal and team sales targets, driving exceptional sales growth
  • Achieved 7 remarkable sales.
  • Provided personalized advice and presented suitable products to customers

Education

BBA - Political Science

University of Ottawa
Ottawa

Skills

    1 Interpersonal communication

    2 Leadership

    3 Creative Problem-solving

    4 Adaptability

    5 Team work

Volunteering / Internships

  • Volunteer at Philippine Center Canada, Ottawa, ON (January 2023 – April 2023): Executed events from conception to completion, showcasing strong project management skills and attention to detail.
    Managed event budgets and timelines, ensuring all events were completed within financial constraints and deadlines.


  • Canada Day 2022, Petrie Island, Orleans
  • Interviewed Senior Managers, April 2021 at the global warming simulation.
  • Internship at Poly Clinique du Sud, Department of Radiology ( February 2021- May 2021) : Managed patient, assisted with billing and insurance, maintained accurate medical records. Provided information about patient care and treatments, prepared client charts, ensured patient confidentiality.
  • Internship at Enactus (September 2020 – November 2020)


Led a team of 30 members to ideate and execute three sustainable social business models. Built the capacities of 13 women from underserved communities in Marrakech, Morocco, empowering them to undertake business activities.


  • Internship at HITMIT Foundation, (September 2019 – December 2019) promoting digital at a national level in Morocco
  • Internship at New Hivernage Hotel, Marrakech (January 2018 – March 2018)



Languages

French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Turkish
Professional Working

Timeline

Hair Assistant

Studio Marianne Sicari
05.2024 - 08.2024

Hostess

Banco Restaurant
11.2023 - 04.2024

Receptionist

Andaz
05.2023 - 09.2023

Server & Hostess

Headquarters
05.2023 - 10.2023

Sales Associate

Bikini Village
12.2022 - 04.2023

BBA - Political Science

University of Ottawa
Yasmine Lahna