Yasmine Ibrahim

• Processed customer transactions efficiently, ensuring accurate payments at cash register.
• Trained new cashiers on register operations and customer service best practices.
• Balanced cash drawer at shift end, resolving discrepancies to uphold financial integrity.
• Resolved customer inquiries promptly, delivering exceptional service and enhancing satisfaction.

• Facilitated brainstorming sessions to enhance programming strategies and outcomes.
• Developed guidelines for workshops, competitions, and ceremonial events.
• Coordinated committee meetings, providing support and oversight for planned activities.
• Designed engaging workshops aligning with MIST themes and educational objectives.
• Researched and secured qualified guest speakers for effective workshop leadership.
• Created comprehensive curriculums for workshops, collaborating with guest speakers.
• Prepared materials and ensured seamless workshop setup during MIST weekend.

Enhanced student engagement through coaching in Visual and Performing Arts program activities.

Delivered small-group instruction under teacher supervision, fostering individualized student learning experiences.

Supervised students during concerts, performances, and festivals, ensuring safety and discipline.

Prepared students for competitions, encouraging excellence and showcasing their talents.

Completed mandated staff training per California Education and Labor Laws and Penal Code requirements.

Mentored USITT Student Chapter, providing guidance on professional development and industry insights.

Assisted in organizing logistics for events, including scheduling and resource allocation.

• Enhanced guest experience by assisting at Pacific Amphitheatre entry points.
• Guided patrons to restrooms, concessions, and venue facilities efficiently.
• Addressed guest inquiries regarding venue details and event information promptly.
• Monitored crowd behavior for safety concerns, reporting issues to management.
• Maintained cleanliness of the venue before, during, and after events.

Support and facilitate events and shows throughout the Segerstrom Center for the Arts campus including Segerstrom Hall, Renee and Henry Segerstrom Concert Hall, Samueli Theater, Julianne and George Argyros Plaza, and Judy Morr Theater. Support all non-union and hybrid facilities and work under the direction of the Event Operations and Event Production Management, which is instrumental in the presentation and realization of much of the Center’s world class entertainment and education offerings.

• Achieved high order accuracy through thorough item selection and verification.
• Improved shopping efficiency with effective route planning and time management.
• Boosted customer satisfaction by providing prompt, personalized service to inquiries.
• Guided new shoppers in best practices for inventory and product sourcing.