YASMINE GRACE NANCY SAKO
Gatineau,QC
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Concentric
01.2023 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained 5 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Drawing Artist and Painter
Self-employed
01.2021 - Current
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Worked with clients to understand desired outcomes and requirements.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
Assistant Educator
Planet Kids' Preschool
01.2022 - 12.2022
- Encouraged critical thinking skills in students by challenging them with complex problems and thought-provoking questions during lessons.
- Developed strong relationships with students, parents, and colleagues to foster a supportive educational community.
- Ensured curriculum alignment with state standards by regularly reviewing lesson plans and collaborating with fellow educators.
Store Manager
Taloa store
01.2019 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - Paralegal
College La Cite
Ottawa, ON06-2024
Bachelor of Laws - Law
Institut Universitaire D'Abidjan
07-2020
High School Diploma -
College Commandant Cousteau
07-2016
Skills
- Call center experience
- Verbal communication
- Customer service
- Problem-solving
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Effective multitasking
- Team Player
- Bilingual
Internship
Professional training at direction of legal affairs and litigation August 2020
Ministry of promotion of SMEs, crafts and informal sector transformation
Abidjan, Ivory Coast
Face A La Nation April 2021
Institut Universitaire d'Abidjan, Ivory Coast
Timeline
Customer Service Advisor
Concentric
01.2023 - Current
Assistant Educator
Planet Kids' Preschool
01.2022 - 12.2022
Drawing Artist and Painter
Self-employed
01.2021 - Current
Store Manager
Taloa store
01.2019 - 12.2021
Diploma - Paralegal
College La Cite
Bachelor of Laws - Law
Institut Universitaire D'Abidjan
High School Diploma -
College Commandant Cousteau
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