Favor Degue
Thorold,ON
Summary
Adept at streamlining operations, I enhanced administrative efficiency at Health and Social Services Center CIUSSSCN by implementing innovative systems and fostering inter-departmental communication. Skilled in Microsoft Office 365 and possessing strong analytical abilities, I excel in independent problem-solving and collaborative projects, significantly improving office productivity and strategic planning.
Overview
5
5
years of professional experience
Work History
Administrative Technician
Health and Social Services Center CIUSSSCN
11.2021 - 11.2024
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Collaborated with the HR department to maintain accurate employee records and facilitate performance evaluations.
- Supported event planning efforts by coordinating logistics, securing venues, and managing guest lists for corporate functions.
- Conducted thorough research on industry trends to inform decision-making processes for strategic initiatives.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Coordinated weekly meetings with cross-functional teams while maintaining agendas to foster collaboration among colleagues.
- Enhanced time management within the office environment by creating schedules prioritizing essential tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Accounts Receivable and Billing Clerk
Medicago Canada
09.2020 - 11.2021
- Act as a liaison with other departments. Receive inter-office memos to issue and adjust accounts receivable billings for general accounts receivable.
- Verify and execute bill cancellations and immediate re-billing
- Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.
- Responsible for reviewing specific billing section variance reports.
- Responsible for carrying out the maintenance function and timely billing of accounts receivable invoicing, ensuring proper rates and changes are input to the computerized system.
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
Administrative Agent
Health and Social Services Center CIUSSSCN
12.2019 - 08.2020
- Trained new staff members on company policies and procedures.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Drafted professional correspondence on behalf of executives, maintaining clear communication with both internal and external contacts.
- Developed comprehensive training materials for new hires, facilitating a smoother onboarding process.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained accurate financial records by processing invoices, expense reports, and purchase orders in a timely manner.
Receptionist Assistant
Desjardins Auto Collection
08.2019 - 11.2019
- Accepts all incoming calls and determines whether the person being called should be interrupted.
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Take detailed messages, including the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Communicate messages to the appropriate parties in a timely manner.
- Provide basic information to callers who have general inquiries
- Perform clerical and administrative and other duties as assigned.
- Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Education
BBA - Business Technology Management
Université Du Québec À Rimouski
Lévis06-2026
College Diploma - Business Administration
La Cité Collégiale
Ottawa, ON06-2019
Skills
- Proficient in Microsoft Office 365, particularly Excel and Word, and quick to learn new software and tools
- Ability to work independently using initiative and good judgement
- Strong collaborative, written and interpersonal communication, facilitation, and presentation skills, supported by well-developed analytical competencies
- Ability to show initiative, commitment, and motivation to investigate, analyze, problem solve and recommend solutions in the absence of established precedents
- Ability to organize workload, work independently with minimal supervision, and meet deadlines effectively
Languages
French
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Technician
Health and Social Services Center CIUSSSCN
11.2021 - 11.2024
Accounts Receivable and Billing Clerk
Medicago Canada
09.2020 - 11.2021
Administrative Agent
Health and Social Services Center CIUSSSCN
12.2019 - 08.2020
Receptionist Assistant
Desjardins Auto Collection
08.2019 - 11.2019
BBA - Business Technology Management
Université Du Québec À Rimouski
College Diploma - Business Administration
La Cité Collégiale
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