Yasmine Angliss
Hamilton,ON
Summary
Organized and reliable Trios College graduate successful at managing multiple tasks & priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Certificate in Personal Support work, meeting needs of all patients, colleagues and management.
Overview
7
7
years of professional experience
Work History
Developmental Services Worker
Bloom Adult Day Program
2023.06 - Current
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Improved quality of life for clients through effective communication, relationship building, and emotional support.
- Implemented crisis intervention techniques to de-escalate challenging behaviors while maintaining the safety of all involved parties.
- Coordinated with families to provide updates on client progress, address concerns, and gather valuable input for care planning purposes.
- Demonstrated commitment to client-centered care by advocating for clients'' rights and needs, both within the organization and throughout the community.
- Administered medication safely under strict guidelines, ensuring proper dosage and adherence to prescribed schedules.
- Developed strong rapport with clients by demonstrating empathy, understanding, and patience during interactions.
- Contributed to a supportive team environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback when appropriate.
Bartender
Vienna Old Tavern
2022.04 - 2023.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Industria Pizzeria + Bar
2022.08 - 2023.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Personal Support Worker
Amica Mature Lifestyles
2019.11 - 2021.11
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Team Member
Tim Hortons
2017.05 - 2019.04
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree - Personal Support Worker
Trios College
Hamilton, ON08.2019
High School Diploma -
Cathedral High School
Hamilton, ON06.2016
Skills
- Positive Reinforcement
- Individualized Support Planning
- Self-Advocacy Support
- Creativity and Innovation
- Documentation And Reporting
- Rehabilitation treatment planning
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved patient satisfaction through effectively helping with ADL's. (e.g. Washing, Feeding, Peri-care, administrating medications all with a compassionate approach towards patients wants, feelings & needs).
Timeline
Developmental Services Worker
Bloom Adult Day Program
2023.06 - Current
Server
Industria Pizzeria + Bar
2022.08 - 2023.04
Bartender
Vienna Old Tavern
2022.04 - 2023.06
Personal Support Worker
Amica Mature Lifestyles
2019.11 - 2021.11
Team Member
Tim Hortons
2017.05 - 2019.04
No Degree - Personal Support Worker
Trios College
High School Diploma -
Cathedral High School
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