Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Anderson

INGLEWOOD

Summary

Dynamic professional with extensive experience in customer service and bakery operations at Dodger Stadium. Proven ability to enhance customer satisfaction through effective conflict resolution and attention to detail. Skilled in training staff and optimizing processes, resulting in improved team performance and reduced waste. Proficient in Microsoft Office Suite and data entry.

Overview

6
6
years of professional experience

Work History

Bakery Supervisor

Dodger Stadium
10.2024 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.

Customer Service Representative

Spectrum
02.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customer service professional with 2+ years of full-time paid experience processing service requests, resolving billing issues, and providing account support across multiple channels, including in-person, telephone, and online.
  • Skilled in data entry, account research, problem resolution, and transaction adjustments. Known for accuracy, efficiency, and delivering positive customer experience

Administrative Assistant

Apex Technology
03.2019 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Associate of Arts - Business Administration

Los Angeles Trade Technical College
Los Angeles, CA
08-2015

High School Diploma -

Inglewood High School
Inglewood, CA
06-2007

Skills

  • Customer Service & Support
  • Account Management
  • Billing & Collections
  • Data Entry & Transaction Processing
  • Customer Account Research
  • Conflict Resolution
  • Call Center & In-Person Support
  • Microsoft Office Suite
  • Production scheduling
  • Recipe development
  • Menu planning
  • Bakery operations
  • Attention to detail
  • Problem-solving abilities

Timeline

Bakery Supervisor

Dodger Stadium
10.2024 - Current

Customer Service Representative

Spectrum
02.2022 - 09.2024

Administrative Assistant

Apex Technology
03.2019 - 08.2021

Associate of Arts - Business Administration

Los Angeles Trade Technical College

High School Diploma -

Inglewood High School

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Yasmine Anderson