Yasmin A. Hassan
Toronto,ON
Summary
I have a proven track record of delivering exceptional customer experiences and driving sales at Indigo. I have demonstrated that I am capable of resolving client complaints effectively.
I excel at fostering strong relationships with clientele from all backgrounds, while seamlessly managing multiple tasks in a fast-paced setting. I have significantly contributed to creating an inviting shopping atmosphere, exceeding customer expectations through my meticulous attention to detail and visually stunning product presentations.
I'm a proactively worker that can address customer concerns, while ensuring a seamless and enjoyable shopping experience!
Overview
4
4
years of professional experience
Work History
Seasonal Customer Experience Representative
Indigo
11.2023 - 02.2024
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Answered questions from patrons and helped to find desired materials.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Floral Consultant
Floral Factory
01.2022 - 11.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Managed daily operations of the floral department, including inventory reporting, quality checks, contacting customers regarding their bridal orders, etc.
- Boosted store sales by creating visually appealing and eye-catching floral displays that attracted customers'' attention.
Sales Associate
La Vie En Rose
05.2022 - 10.2023
- Coordinated with visual merchandising team to create eye-catching window displays that attracted potential customers.
- Measuring customers in order to locate the best product that suits their needs while remaining stylish
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Ardene
04.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Skills
- Appointment Scheduling
- Complaint resolution
- Bilingual
- Multitasking
- Attention to Detail
- Effective Communication
- Relationship Building
- Customer service excellence
Timeline
Seasonal Customer Experience Representative
Indigo
11.2023 - 02.2024
Sales Associate
La Vie En Rose
05.2022 - 10.2023
Floral Consultant
Floral Factory
01.2022 - 11.2023
Sales Associate
Ardene
04.2020 - 07.2022
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