Yasmina Cummer
Edmonton,AB
Summary
Results-driven professional with a background in quality control systems and compliance inspection. Demonstrates strong work ethic and adaptability while excelling in independent work environments. Proven ability to identify defects, implement corrective actions, and collaborate effectively with subcontractors to ensure high-quality outcomes. Committed to continuous improvement and seeking opportunities to enhance overall efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Control & Warranty Manager
ITC Construction Group
Edmonton, AB
03.2015 - Current
- Compiled monthly reports on warranty performance metrics for senior management review.
- Maintained records of all product warranties and associated documentation.
- Negotiated with suppliers to ensure compliance with contractual obligations and warranty requirements.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control standards throughout the department's operations.
- Effectively inspected over 4,500 suites, and accurately delivered reports for each suite inspection.
- Highlighted critical issues with descriptions and photographs in detailed suite inspection reports.
- Conducted regular inspections on job sites for quality assurance purposes.
- Coordinated suite inspections with qualified developers, architects, and designers.
- Performed inspections of newly constructed suites prior to move-in day to ensure that quality control standards were met.
- Monitored quality control inspections of finished products from start-up through completion stages.
- Ensured that all subcontractors are in compliance with contract documents by conducting regular inspections of their workmanship.
- Conducted regular meetings with subcontractors to review progress and address any issues or concerns.
- Worked with Superintendents and Project Managers to ensure compliance with schedule.
- Attended and participated in weekly site meetings.
- Scheduled meetings with staff and subcontractors to review processes.
Sales & Marketing
Builders & Developers
Calgary, AB
02.2009 - 08.2014
- Coordinated with other departments such as sales, marketing, finance. to provide seamless customer experience.
- Developed strategies for expanding customer base through direct sales, marketing campaigns, and referrals.
- Created detailed reports on marketing campaigns.
- Inspected job sites regularly to ensure that work was being completed according to plan.
- Reviewed invoices from suppliers and subcontractors for accuracy prior to payment processing.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Analyzed blueprints, site layouts and other technical documents to determine project specifications.
- Assisted in developing content for websites, blogs, and social media platforms.
- Identified potential partners for joint ventures or promotional initiatives.
- Assisted in creating presentations for clients outlining proposed solutions.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Conducted market research to identify new opportunities for growth.
- Developed and implemented comprehensive marketing plans to increase brand awareness.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Worked alongside creative teams to craft engaging advertisements and promotional content.
Skills
- Warranty management
- Quality control
- Contract negotiation
- Customer complaint resolution
- Problem solving
- Attention to detail
- Project coordination
- Process improvement
- Effective communication
- Communication skills
- Reliability
- Documentation and reporting
- Relationship building
- Multitasking capacity
- Written communication
- Problem-solving abilities
- Customer relationship management
- Interpersonal communication
- Professionalism
Certification
- Dale Carnegie - Highest Aware for Achievement
- Professional Home Builders Association - Customer Service & Warranty Certificate
- Procore Certification - Core Tools and General Contractor
- Basic First Aid Training - 2023
Languages
French
Professional
References
References available upon request.
Timeline
Quality Control & Warranty Manager
ITC Construction Group
03.2015 - Current
Sales & Marketing
Builders & Developers
02.2009 - 08.2014
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