Yasmin Yusuf
Edmonton,AB
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Call Center Representative
KGS Research
05.2021 - 01.2024
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cashier
Loblaw
06.2019 - 04.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Satec W.a Porter Collegiate
Toronto, CanadaSkills
- Payment Processing
- Technical Support
- Customer Service
- Complaint resolution
- Customer Relationship Management
- Problem-solving skills
- Data Entry
- Cash Register Operation
Timeline
Call Center Representative
KGS Research
05.2021 - 01.2024
Cashier
Loblaw
06.2019 - 04.2021
High School Diploma -
Satec W.a Porter Collegiate
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