Yasmin Villa
Healdsburg
Summary
Experienced food service, hospitality, and retail worker, consistently delivering high-levels of service within high-volume, quick-paced environments while managing multiple priorities effectively and efficiently.
Overview
7
7
years of professional experience
Work History
Guest Reception Manager
Montage Healdsburg
Healdsburg
02.2024 - 01.2025
- Oversaw and consistently aided daily operations of Front Desk, Concierge, Guest Services, & Valet, following Forbes Five-Star Standards.
- Contact point for event coordinators, department leaders, and guest recovery. Facilitated large-scale corporate and leisure group events taking place weekly.
- Ensured Resort's guests & associates alike experienced the highest level of luxury service and support.
Reservation Sales Agent/Front Desk Agent
Montage Healdsburg
Healdsburg
10.2022 - 02.2024
- Sales of Resort stays, both leisure and group. Creation and auditing of all reservations, including routing, deposit collection, room assignments, and amenities.
- Checked-in & Checked-out guests, conducted Resort introductions/tours, and provided prompt, friendly, and accurate assistance with all guest matters and inquiries.
Hostess/Multi-Purpose Clerk
Journeyman Meat Company
Healdsburg
03.2021 - 08.2022
- Hostess, server, cashier, deli & meat counter duties.
- Taking and ringing in orders, retail sales, in-depth knowledge of menu, products, sourcing, and production.
Hostess/Multi-Purpose Clerk
The Taste of Tea
Healdsburg
06.2018 - 03.2019
- Hostess, server, mixologist, kitchen prep, dishwashing, spa.
Education
Some College (No Degree) - Business Administration
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer Service
- Multitasking Abilities
- Team Coordination
- Sales & Billing
- Restaurant Experience
References
References available upon request.
Timeline
Guest Reception Manager
Montage Healdsburg
02.2024 - 01.2025
Reservation Sales Agent/Front Desk Agent
Montage Healdsburg
10.2022 - 02.2024
Hostess/Multi-Purpose Clerk
Journeyman Meat Company
03.2021 - 08.2022
Hostess/Multi-Purpose Clerk
The Taste of Tea
06.2018 - 03.2019
Some College (No Degree) - Business Administration
Santa Rosa Junior College
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