Yasmin Tale
Maple Ridge,BC
Summary
Accomplished Operations Manager with a proven track record at Jim Pike Ltd., enhancing customer experience and employee engagement through innovative HR programs and data analytics. Skilled in administrative support and fostering a culture of continuous improvement, demonstrated by a significant boost in team productivity and operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Jim Pike Ltd.
01.2019 - 07.2024
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employee for shifts, taking into account customer traffic and employee strengths.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Analyzed key performance indicators to identify areas for improvement and develop action plan accordingly. Also, enhanced employee engagement through the development of performance management systems and recognition programs.
- Handles petty cash, company reimbursements, manage cash cafe, and cash audit to the entire organization.
People Operations Manager
Jim Pike Ltd.
04.2014 - 12.2018
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined HR processes for increased efficiency and cost savings.
- Optimized recruitment efforts, attracting top-notch candidates for key roles within the organization.
- Spearheaded onboarding initiatives that helped new hires acclimate quickly to the organization's culture and expectations.
- Ensured company compliance with labour laws and regulations through diligent monitoring and proactive policy updates.
- Facilitated conflict resolution sessions between employees when necessary, resulting in improve workplace harmony.
- Reduced time-to-hire by optimizing recruitment and advertising campaigns, job posting placements, and candidate screening methodologies. Also, facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Managed benefits administration tasks, ensuring accurate record-keeping and time processing of enrollments, changes, and terminations.
- Partnered with senior leadership to develop impactful succession planning strategies that supported long-term organization growth plans.
Bank Teller
CIBC
11.2013 - 04.2014
- On my first 2 months, awarded with Amazing Moments for my customer service skills, strong referral skills to upsell bank products that will lead to meeting Financial Service Representative, enabling our brach to gain for products to current and long team clients.
- With my 3 months at work, volunteered to lead Bank Branch fundraising events to support BC Children's Hospital.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Training and Development Manager
Jim Pike Ltd.
11.2008 - 11.2013
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business /organizational objectives.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Boost and motivates employees (managements and crew members) to build a career through specific training and development plan that will be used as their transferrable skills.
- Managed budgets and resources effectively, ensuring timely completion of all assigned projects within allocated restrictions.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for newly hired employees.
Executive Assistant
Ateneo De Davao University - CBRE
03.1999 - 04.2008
- Handled confidential and sensitive information with discretion and tact. Also, maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Supported business and hospitality needs of organization/institution partners and staff during meetings and organization events.
- Processed travel expenses and reimbursements for executive team, senior management group, project managers, project staff, and consultants.
- Screened calls, emails, and initiated actions to respond or direct messages for managers, assistant directors, executive director. In addition, managed mail both incoming and outgoing correspondence, postal mails, emails, and faxes.
- Improved and organized office efficiency by implementing new filing systems and document management processes.
- Transcribed meeting minutes to support sales, project development, project meetings, trainings and conferences. Also took notes and dictations at weekly, monthly, quarterly, and annual strategic planning. During project reporting, helped in writing reports and executive summaries of completed projects (research, training and development).
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Encodes project transcripts (including project proposals) and type business correspondence, research results/outputs, and different projects/departments flyers, training materials (like brochures, pamphlets) and invitation letters.
- Promoted and supported team productivity by keeping supplies organized, well-stocked, and properly inventoried.
- Handled and acted as fund manager when there's private and government funding. An additional tasks executed for team support aside from handling petty cash and project reimbursements (weekly, monthly, and depending on some project management needs).
Administrative Assistant to the Dean
Ateneo De Davao University - Graduate School
03.1996 - 03.1999
- As working student on my first 3 months, I mastered the maintenance of office supply inventory and ordered supplies.
- Assisted in budget management for the department, tracking expenses and providing financial reports to the Dean.
- Arranged programs and events with guest speakers and catering.
- Enhanced document organization by creating filing systems that streamlined retrieval of essential records.
- Provided exceptional customer service to students, staff, and visitors, addressing inquiries and resolving issues promptly.
- Enhanced office productivity by managing the Dean's calendar, scheduling appointments, and organizations meetings.
- Handles incoming calls and correspondence and responded as directed.
Education
MBA - Business Administration
Ateneo De Davao University
Davao City, Philippines03.2003
Master of Science - Business Administration
Ateneo De Davao University
Davao City Phippines03.1999
Skills
- Detailed Oriented
- Administrative Support and Office Management
- Schedule & Calendar Planning
- Travel Arrangements
- Information Confidentiality, Filing and Data Archiving
- Fund Management (Petty cash, project financial reporting)
- Staff Development, Human Resource Management
- Customer Service-Oriented
- Data Analytics
- Training programs
- Project Management
Languages
English
Full Professional
Tagalog
Full Professional
Cebuano
Native or Bilingual
Certification
Accreditation Report from World Education Services
Customer Service Representative Intake Program, CIBC
Management Trainings and Classes, McDonald's
Timeline
Operations Manager, Customer Experience
Jim Pike Ltd.
01.2019 - 07.2024
People Operations Manager
Jim Pike Ltd.
04.2014 - 12.2018
Bank Teller
CIBC
11.2013 - 04.2014
Training and Development Manager
Jim Pike Ltd.
11.2008 - 11.2013
Executive Assistant
Ateneo De Davao University - CBRE
03.1999 - 04.2008
Administrative Assistant to the Dean
Ateneo De Davao University - Graduate School
03.1996 - 03.1999
MBA - Business Administration
Ateneo De Davao University
Master of Science - Business Administration
Ateneo De Davao University