YASMIN HASSAN
EDMONTON,ALBERTA
Summary
Over 7 years experience in Customer Support, Call Center, and Service Roles Over 10 years working with New Immigrants; Fluent in English and Somali Possess Business Administration Assistant Diploma Skilled at Microsoft Word, Excel, Access and PowerPoint; type 45 wpm Resolve sensitive issues promptly and empathetically, and maintain confidentiality Recognized for “Excellent Work” and for efficient processing of customer calls
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Rifco National Auto Finance
01.2022 - 12.2022
- Performed Customer Service/Collection Credit consulting
- Monitored assigned accounts to identify outstanding debt
- Resolved customer complaints while respecting to policies and procedures
- Perform skip tracing and developed plans to resolve inconsistency on the account
- Meeting deadlines per month to achieve goals
- Collection and Credit Consultation Agent
Customer Service/Collection Credit
CBV Collection Services
01.2018 - 12.2021
- Consulting for BMO
- Monitored assigned accounts to identify outstanding debt for Telus
- Assisted consumer with credit repair through debt settlement, debt management, implementing payment schedule, and terms
- Resolved customer complaints while adhering to policies and procedures
- Carried out skip tracing and developed plans to resolve discrepancies
- Closed 5 to 10 collection payoff deadlines per month on time to meet assigned target
Interpreter
Diversity Community Services
01.2017 - 12.2021
- Translated Somali and English medical records, in person and over the phone
- Interpreted doctors’ instructions and information to clients
- Attended surgeries and appointments alongside patient to explain medical procedures, outcomes and results in Somali
Interpreter
MCIS Language Services
01.2015 - 12.2019
- Interpreted and translated Somali to English in BC Courts, in person and over phone
Interpreter
Immigration Services Society
01.2011 - 12.2016
- First contact for newcomers to Canada
- Assess needs and assist families with bank accounts, transit and basic needs
- Provided clients with life skills and specific one-on-one sessions or Family
Customer Service Representative
Hudson’s Bay Company
01.2006 - 12.2010
- Assisted customers with merchandise, processed returns and information
- Trained staff on cash register, store procedures, and balancing of cash
- Services
- Facilitated literacy and essential skills workshops and courses
- Supported volunteer placement, peer mentoring opportunities, and support groups to enhance social and emotional well-being
Education
Diploma - Business Management
Shaw Community College
2015
Diploma - undefined
Shaw Community College
2002
Diploma - undefined
Thomas L Kennedy High School
1994
Skills
- Resolve sensitive issues promptly and empathetically, and maintain confidentiality
- Over 7 years experience in
- Customer Support, Call Center, and Service Roles
- Possess Business Administration Assistant Diploma
- Recognized for "Excellent Work" and for efficient processing of customer calls
- Skilled at Microsoft Word, Excel, Access and PowerPoint; type 45 wpm
Timeline
Customer Service Representative
Rifco National Auto Finance
01.2022 - 12.2022
Customer Service/Collection Credit
CBV Collection Services
01.2018 - 12.2021
Interpreter
Diversity Community Services
01.2017 - 12.2021
Interpreter
MCIS Language Services
01.2015 - 12.2019
Interpreter
Immigration Services Society
01.2011 - 12.2016
Customer Service Representative
Hudson’s Bay Company
01.2006 - 12.2010
Diploma - Business Management
Shaw Community College
Diploma - undefined
Shaw Community College
Diploma - undefined
Thomas L Kennedy High School
Similar Profiles
CHRIS DYCKCHRIS DYCK
Director of Originations at Rifco National Auto FinanceDirector of Originations at Rifco National Auto Finance
Jessica McMurranJessica McMurran
Warranty and Insurance Representative at Rifco National Auto FinanceWarranty and Insurance Representative at Rifco National Auto Finance
Jessica GreenJessica Green
Collections Team Lead at Rifco National Auto FinanceCollections Team Lead at Rifco National Auto Finance