Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic

Yasmin Hakam

St. Catharines,Canada

Summary

Seeking to obtain a position as an Office Assistant. Experience working in an office and capable of using quickbooks. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Office Administrative

Barzzlocks, Inc.
01.2020 - 08.2020
  • Sending invoice to clients and inputting payment data to match invoices as way of keeping records organized and efficient way of pulling data when it is needed
  • Organizing checks, scanning daily receipts for purchases made by Locksmiths to have records of company's monthly usage
  • Working with Quickbooks to record employee information and track working hours as way of managing payroll
  • Tracked company expenses, cashflow, sales, profit and loss to understand weekly customer flow and devise plans to attract more clients.

Transportation Clerk

Adesa Auction
02.2019 - 12.2019
  • Organizing and inputting data from driver's daily pickups and delivery logs by manually scanning paperwork and gas receipts to match to digital data from the previous days
  • Making calls to various dealers to inform them that their vehicles are parked at the auction lot by checking if there are plans to pick up the vehicles, and asking if assistance is needed to have them delivered
  • Filing documents and keeping them organized for when different departments might need them
  • Compiling monthly data from the drivers receipts and calculating what portion of delivery and pick-up fees to give the accountant.

Customer Service Representative

Arvato Bertelsmann
07.2017 - 02.2019
  • Answering over 30 phone calls using positive language and expressing empathy to client concerns while helping them to the best of my abilities to ensure client satisfaction
  • Verifying information by asking questions to ensure that customer identity is accurate before proceeding
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new and experienced hire, contributing to their successful integration into the team.

Kitchen Assistant

905 EATZ
02.2017 - 04.2017
  • Assisted in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Produce Clerk

Mark's No Frills
07.2016 - 08.2016
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

No Degree - Pre-Health Sciences

Conestoga College
Kitchener, ON
12.2016

High School Diploma -

Sir Winston Churchill Secondary School
St. Catharines, ON
06.2016

Skills

  • Excellent communication and interpersonal skills, working well with colleagues and using resources around to get the job done
  • Team member and independent worker
  • Verbal Communication
  • Active Listening
  • Critical Thinking
  • Critical Thinking

Languages

Proficient in English
Moderate understanding of Swahili

Volunteer Experience

  • Stock Assistant, Goodwill Niagara, 02/01/15, 12/31/16
  • Event Organizer, Connaught Public School, 12/01/14
  • Entertainer, Performance for Pathways, 06/01/12
  • Guest Speaker, Brock University, 03/01/12
  • Mural Artist, Niagara Folk Arts Multicultural Centre, 01/01/11, 03/31/11

References

Available upon request

Timeline

Office Administrative

Barzzlocks, Inc.
01.2020 - 08.2020

Transportation Clerk

Adesa Auction
02.2019 - 12.2019

Customer Service Representative

Arvato Bertelsmann
07.2017 - 02.2019

Kitchen Assistant

905 EATZ
02.2017 - 04.2017

Produce Clerk

Mark's No Frills
07.2016 - 08.2016

No Degree - Pre-Health Sciences

Conestoga College

High School Diploma -

Sir Winston Churchill Secondary School

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Yasmin Hakam