Yasmin Hakam
St. Catharines,ON
Summary
Dedicated professional with over four years of experience in customer service and administrative roles. Proven ability to provide friendly, efficient service, handle responsibilities accurately, and work effectively in fast-paced environments. Strong communication and teamwork skills with a commitment to creating a positive customer experience. Eager to contribute as a cashier by delivering excellent service and supporting a productive team environment.
Took time away from work to provide full-time care for a family member demonstrating responsibility and strong organizational skills.
Overview
4
4
years of professional experience
Work History
Office Administrative
Barzzlocks, Inc.
St.Catharines, ON
01.2020 - 08.2020
- Sending invoice to clients and inputting payment data to match invoices as a way of keeping records organized as an efficient way of pulling the data when it is needed.
- Organizing checks, scanning daily receipts for purchases made by the locksmiths to have records of the company's monthly usage.
- Working with Quickbooks to record employee information and track working hours as a way of managing payroll.
- Tracked company expenses, cashflow, sales, profit and loss to understand weekly customer flow and devise plans to attract more clients.
Transportation Clerk
Adesa Auction
Waterloo, ON
02.2019 - 12.2019
- Organizing and inputting data from driver's daily pickups and delivery logs by manually scanning paperwork and gas receipts to match to digital data from the previous days.
- Making calls to various dealers to inform them that their vehicles are parked at the auction lot by checking if there are plans to pick up the vehicles, and asking if assistance is needed to have them delivered.
- Filing documents and keeping them organized for when different departments might need them.
- Compiling monthly data from the drivers receipts and calculating what portion of the delivery and pick-up fees to give the accountant.
Customer Service Representative
Arvato Bertelsmann
Kitchener, ON
07.2017 - 02.2019
- Answering phone calls using positive language and expressing empathy to client concerns while helping them to the best of my abilities to ensure client satisfaction.
- Verifying information by asking questions to ensure that customer identity is accurate before proceeding.
- Assist other agents by ensuring that order procedures and information are accurate during the call, to ensure packages will be delivered to the right place.
Kitchen assistant
Fuul Eatz (previously know "905 Eatz")
St.Catharines, ON
02.2017 - 04.2017
- Assisted in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Produce clerk
No Frills
Waterloo, ON
07.2016 - 09.2016
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Sir Winston Churchill Secondary School
St.-Charles, ONSome College (No Degree) - Pre-Health
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Customer service and customer support
- Cash handling and transaction accuracy
- Excellent communication and interpersonal skills
- Team collaboration and ability to work independently
- Problem-solving and handling customer concerns
- Time management and task prioritization
- Attention to detail and accuracy
- Call handling and customer inquiries
- Food preparation and food safety practices
- Ability to work efficiently in fast-paced environments
- Reliable, resourceful, and quick to learn new tasks
Career Break
Family Caregiver - St.Catharine ON 2021-2026
• Provided full time care support for family member
• Developed strong patience, organization and problem solving skills
• managed schedules, meal planning and food preparation
Certificate
12/2025 - 12/2030
Food handler certificate
Niagara Region Public Health
8381476334YH
Certified to uphold stringent food safety standards by Niagara Region Public Health, ensuring
proper handling and prevention of foodborne illnesses in compliance with local regulations.
Certified completion of Niagara Region Public Health's Food Handler program, demonstrating
mastery of safe food preparation, handling, and sanitation protocols. This certification ensures
compliance with local health regulations, reducing risk of foodborne illnesses and promoting public safety.
Volunteer Experience
Co-op
Extendicare 02/2016 – 07/2016
Stock Assistant
Goodwill Niagara 02/2015 – 2016
Event Organizer
Connaught Public School 12/2014
Entertainer
Performance for Pathways 06/2012
Guest Speaker
Brock University 03/2012
Mural Artist
Niagara Folk Arts Multicultural Centre 01/2011 – 03/2011
Timeline
Office Administrative
Barzzlocks, Inc.
01.2020 - 08.2020
Transportation Clerk
Adesa Auction
02.2019 - 12.2019
Customer Service Representative
Arvato Bertelsmann
07.2017 - 02.2019
Kitchen assistant
Fuul Eatz (previously know "905 Eatz")
02.2017 - 04.2017
Produce clerk
No Frills
07.2016 - 09.2016
Sir Winston Churchill Secondary School
Some College (No Degree) - Pre-Health
Conestoga College Institute of Technology And Advanced Learning