Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasmin Hagi

Edmonton,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Receptionist /Administrator

Precise Parklink West (LTD.)
02.2023 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Organized Calendar events and kept reminders up to date for team members daily/weekly.
  • Resolved issues through active listening.
  • Continuously refined communicative skills through daily phone calls.
  • Delegated projects to aid efficiency of office functionality.
  • Improved organization of files and records by instituting new systems that saved time, minimized errors, and accelerated payments 5%.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or deescalated issues while satisfying customers needs.

Stock/Retail Sales Associate

Moose Knuckles Wem
11.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, and locate items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, and online orders.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Hostess/Server Assistant

Moxie's Grill & Bar
07.2021 - 03.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Managed seating and assisted servers with over 150 guests per night.

Assistant Manager

YM Inc, Urban Planet
06.2019 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Developed detailed plans based on broad guidance and direction
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

High School Diploma -

Jasper Place Highschool
Edmonton, AB
06.2019

Skills

  • Office Cleaning
  • Document Retrieval
  • Appointment Setting
  • Office Meetings
  • Multi-Line Phone Operation
  • Ordering of Products
  • Staff Training
  • Stocking and Replenishing
  • Active Listening

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Receptionist /Administrator

Precise Parklink West (LTD.)
02.2023 - Current

Stock/Retail Sales Associate

Moose Knuckles Wem
11.2021 - Current

Hostess/Server Assistant

Moxie's Grill & Bar
07.2021 - 03.2022

Assistant Manager

YM Inc, Urban Planet
06.2019 - 06.2021

High School Diploma -

Jasper Place Highschool

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Yasmin Hagi