Yasmin Hafez
Summary
Results-driven professional with a proven track record in customer service, consistently exceeding sales goals and building strong client relationships. Delivers tailored solutions to enhance customer satisfaction and foster loyalty. Demonstrates strong communication, adaptability, and a collaborative work style, with a commitment to continuous learning and goal achievement.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
BANK OF MONTREAL
09.2024 - Current
- Processed daily customer transactions, deposits, withdrawals, transfers, and bill payments with accuracy and adherence to BMO compliance standards.
- Provided knowledgeable guidance on banking products, including mutual funds and GICs, ensuring customers understood suitable investment options.
- Consistently achieved year-to-date sales goals and met weekly performance targets through effective referrals and needs-based conversations.
- Maintained precise cash drawer balancing and followed strict security protocols to minimize discrepancies and ensure operational integrity.
- Delivered exceptional customer service by resolving inquiries promptly, building rapport, and supporting overall branch service and sales objectives.
- Educated customers on digital banking tools, increasing user engagement and satisfaction rates.
DESIGN CONSULTANT & SALES REPRESENTATIVE
EQ3
08.2021 - 08.2023
- Consistently exceeded monthly sales goals, demonstrating a thorough understanding of the sales cycle and customer engagement strategies
- Successfully implemented sales techniques to drive revenue growth and enhance customer satisfaction
- Proven ability to meet and surpass targets through effective sales planning and execution
- Maintained close relationships with clients, assisting with future purchases and lead follow-up to ensure ongoing customer satisfaction and loyalty
- Conducted personalized design consultations to understand clients' needs and preferences, resulting in tailored interior design solutions
- Provided expert guidance on EQ3's product offerings, recommending furniture and decor selections that aligned with clients' style and budget requirements
- Collaborated with clients to create detailed design concepts and floor plans, ensuring optimal furniture placement and spatial organization.
SPECIALIST
APPLE
11.2019 - 01.2020
- Acted as a member of the setup team to develop customer relationships with the Apple culture
- Adapted to various types of clienteles and adjusted efficiently to different buying groups to gain trust and credibility
- Delivered exceptional customer service while maintaining a high degree of professionalism
- Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consists of products such as MacBook Pros, iMacs, all versions of the iPad and iPhone
- Performed basic troubleshooting procedures on iOS devices and MAC OS Computers
- Coach customers regarding the benefits of products posing lifestyle-related questions and offered effective solutions based on their specific needs
- Stayed up to date with today's technology to ensure reliability.
SALES ASSOCIATE & CASHIER
CALL IT SPRING
09.2018 - 04.2019
- Knowledge of POS systems and cash registers
- Maintained adherence to all company protocols
- Occasional keyholder
- Helped customers with questions, problems, and complaints in person and via telephone
- Trained and served as a peer coach for new sales associates
- Maintained the visual appeal of the store
- Stocked shelves and supplies and organized displays
- Developed positive customer relationships through friendly greetings and excellent service.
Education
Honours Bachelor - Interior Design
Sheridan College
Mississauga, ON04.2023
Skills
- Detail oriented
- Welcomes, offers, and applies feedback
- Skilled public speaker and presenter
- Adaptability
- Leadership and team player
- Adobe Photoshop, InDesign, Illustrator
- Collaboration
- Marketing and promoting
- Conflict resolution
- Time management
- Microsoft Office proficiency: Word, PowerPoint, Excel
- Proficient in AutoCAD (2D & 3D), SketchUp, Revit,
Languages
Arabic
Native or Bilingual
French
Professional Working
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BANK OF MONTREAL
09.2024 - Current
DESIGN CONSULTANT & SALES REPRESENTATIVE
EQ3
08.2021 - 08.2023
SPECIALIST
APPLE
11.2019 - 01.2020
SALES ASSOCIATE & CASHIER
CALL IT SPRING
09.2018 - 04.2019
Honours Bachelor - Interior Design
Sheridan College