Yasmin Ghorbani
Toronto,ON
Summary
Proven to enhance operational efficiency at Toronto Cosmetic Surgery Institute, I excel in project management and client rapport, achieving continuous improvement. Leveraging integrity and organizational development skills, I significantly optimized customer experience and safety procedures, contributing to a positive and results-driven work environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgical Consultant Assistant
Toronto Cosmetic Surgery Institute
01.2022 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted with creating and finalizing surgical plans
- Create and build surgical quotes
- Determining adequate surgical interventions relative to candidacy of clients
- Assisted in managing surgical bookings, scheduling and rescheduling
- Assist in pre operative appointments with the surgeon to finalize surgical plans
- Assist clients with surgical questions regarding surgeries booked
- Reach out to clients via phone calls and emails in a timely manner
- Ensure necessary documents and requisitions are provided to and completed by clients for surgery
Nursing Student
St. Patricks Long Term Care Facility
02.2022 - 04.2022
- Clinical student nurse taking on the roll of the registered nurse in the facility
- In charge of a 7 floor LTC home
- Responsible for personal support care workers and registered practical nurses
- Medication administration, overseeing patient care
- Responsible for wound dressing changes, catheterization, oxygen therapy, and any nursing assessments
- Responsibility for notifying physicians in emergent cases or death
- Managing communications between family members
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Ensuring care plans were detailed and individualized for each patient
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Nursing Student
Montfort Hospital
09.2021 - 12.2021
- Presued a clinic rotation on a Cardiac - Telemetry Unit
- Worked alongside experienced nursing professionals to learn new procedures.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Maintained personal growth and development through ongoing process of formal and informal education.
- Collaborated with other health care professionals to establish optimal patient care.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Personal Support Worker
Bayshore Home Health Care
05.2018 - 08.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Personal Support Worker
Courtyards on Eagleson
05.2018 - 08.2018
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
Education
Bachelor of Science - Registered Nurse
Laurentian University
Greater Sudbury, ON05.2022
Skills
- Timeline Development
- Performance Tracking
- Continuous Improvement
- Integrity and Honesty
- Organizational Development
- Client rapport
- Safety Regulations
- Reporting capabilities
- Goal Setting
- Problem-Solving
- Issue Resolution
- Project Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Persian
Full Professional
Certification
CPR and BLS
Timeline
Nursing Student
St. Patricks Long Term Care Facility
02.2022 - 04.2022
Surgical Consultant Assistant
Toronto Cosmetic Surgery Institute
01.2022 - Current
Nursing Student
Montfort Hospital
09.2021 - 12.2021
Personal Support Worker
Bayshore Home Health Care
05.2018 - 08.2018
Personal Support Worker
Courtyards on Eagleson
05.2018 - 08.2018
Bachelor of Science - Registered Nurse
Laurentian University
CPR and BLS
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