Yasmin Ghafai
San Jose
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Scott's Seafood Grill & Bar
San Jose, CA
11.2022 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on procedures and customer service standards to ensure consistency.
- Supported event coordination by preparing dining areas for special occasions and large parties.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Intern
Treasure Island Museum
10.2021 - 03.2022
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Designed a new/updated pamphlet for the museum.
- Input artifact data into the museums database collection on new additions (donations/new discovered artifact).
- Promoted the museum lectures through social media and event promoting websites.
- Used safe working practices at all times, and adhered to the museums guidelines (example: wore gloves while handling artifacts).
Customer Service Representative/Cashier (Seasonal)
Abercrombie & Fitch
09.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Leland High School
San Jose06-2020
Bachelor of Science - Pre-nursing
De Anza College
Cupertino, CA03.2023
Bachelor of Science - Nursing
University of San Francisco
San Francisco, CA12-2026
Skills
- Multitasking and Organization
- Teamwork and Collaboration
- Attention to Detail
- Customer service
Affiliations
Tri Gamma Women's Nursing Society
Alpha Sigma Nu Honor Society
Certification
Basic Life Support Certificate
LANGUAGES
Persian - Native or Bilingual
Spanish - Elementary
Timeline
Restaurant Hostess
Scott's Seafood Grill & Bar
11.2022 - 08.2025
Intern
Treasure Island Museum
10.2021 - 03.2022
Customer Service Representative/Cashier (Seasonal)
Abercrombie & Fitch
09.2020 - 12.2020
High School Diploma -
Leland High School
Bachelor of Science - Pre-nursing
De Anza College
Bachelor of Science - Nursing
University of San Francisco