Yasmin Ceja
Linda,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dollar General Market
Live Oak, CA
10.2021 - 08.2023
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Maintained store cleanliness and organization to create a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Caregiver
IHSS
Santa Cruz, CA
09.2019 - 08.2021
- Provided compassionate care and support for individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Implemented effective communication strategies to maintain positive client relationships.
- Coordinated transportation and appointments, ensuring timely access to medical services.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Lead Sales Associate
DG CORP.
Planada, CA
03.2018 - 03.2019
- Provide superior customer service leadership; greet and assist customers.
- Fostered strong customer relationships, resulting in increased repeat business and customer loyalty
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise
- Restock and rotate merchandise on shelves and build merchandise displays.
- Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
- Open and close the store under specific directions of the Store Manager.
- Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.
Clerical
Merced County Animal Control
Atwater, CA
05.2012 - 08.2012
- Advises new owners of pet-examination and neutering services
- Collects dog license fees, writes receipts and issues license tags.
- Prepares, types forms, correspondence, and enters data into computer system
- Operates fax machine, personal computer, calculators, credit card machines and copiers
- Performs other clerical tasks as required
Education
Diploma -
Le Grand High School
06-2007
Degree - Pending
Merced College/ NEC/Cabrillo College
Skills
- Responsible
- Bi Literate (English/Spanish)
- Integrity
- Initiative
- Able to work well on their own and with minimal direction but also be able to work as part of a team when required
- Able to lift, carry, push or pull upward of 50 pounds
- Organized
- Team player
- Service Orientation
- Punctual
- Active Listener
- Social Perceptiveness
- Clean
- Time Management
- Stress Tolerance
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Dollar General Market
10.2021 - 08.2023
Caregiver
IHSS
09.2019 - 08.2021
Lead Sales Associate
DG CORP.
03.2018 - 03.2019
Clerical
Merced County Animal Control
05.2012 - 08.2012
Diploma -
Le Grand High School
Degree - Pending
Merced College/ NEC/Cabrillo College