Yasmin Braga
Toronto
Summary
Accomplished Bar Manager and Bartender with a proven track record at Mahjong Bar, adept in team leadership and customer service. Spearheaded the introduction of new cocktails, significantly enhancing customer satisfaction. Fluent in two languages, I excel in creating welcoming environments and mentoring staff, ensuring operational excellence and safety.
Overview
12
12
years of professional experience
Work History
Bartender
Bar Poet
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Created new task list to improve bar set up.
Bartender
Apt 200
01.2018 - 01.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bar Manager
Mahjong Bar
01.2022 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labour costs.
Bartender
Warehouse Group
03.2013 - 09.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Education
High School Diploma -
Central Technical School
06-2011
Skills
- Strong multitasking
- Team leadership
- Customer service
- Problem-solving
- Highly reliable
- Health and safety
- Bilingual
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Bartender
Bar Poet
08.2023 - Current
Bar Manager
Mahjong Bar
01.2022 - 08.2023
Bartender
Apt 200
01.2018 - 01.2024
Bartender
Warehouse Group
03.2013 - 09.2018
High School Diploma -
Central Technical School
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