Yasmin Bouhedda
San Mateo
Summary
Enthusiastic and friendly, takes pride in providing excellent customer service and creating memorable interactions with customers. Skilled in customer needs, addressing complaints, and resolving issues in a timely manner. Maintains positive attitude in stressful situations and environments.
Overview
2
2
years of professional experience
Work History
Server
Mendocino Farms
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests.
- Performed closing duties, ensuring the dining area was prepared for openers.
Barista
Peets Coffee And Tea, & Santoro Coffee
10.2021 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA05.2021
Skills
- Guest Engagement
- Customer Service
- Cash Handling
- Menu Memorization
- Up-Selling
- Opening and Closing Duties
- Active Listener
- Friendly
Timeline
Server
Mendocino Farms
08.2023 - Current
Barista
Peets Coffee And Tea, & Santoro Coffee
10.2021 - Current
High School Diploma -
Hillsdale High School
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