YAsmin Abed
Stockton
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
Work History
Office Assistant Specialist
San Joaquin County - BHS- CPS
Stockton
07.2024 - Current
- Facilitated communication within the office and with external partners.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered and directed phone calls to appropriate staff members.
- Monitored and directed work of lower-level clerks.
- Maintained office equipment such as printers, copiers, scanners.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Administrator
ACES ABA
Stockton
04.2021 - 07.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve patients complaints in a timely manner.
- Answered Patients inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Payroll Clerk
Prima Frutta
Stockton
04.2020 - 10.2020
- Assisted HR team with benefit enrollment activities as necessary.
- Prepared and distributed payslips to employees.
- Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Tracked employee vacation, personal and sick leave earnings and use.
Education
Certified Phlebotomist -
MTI College
Sacramento, CA09-2023
High School Diploma -
Venture Academy
Stockton, CA05-2020
Skills
- Data entry
- Office management
- File organization
- Problem solving
- Team coordination
- Time management
- Medical terminology
- Customer service
- Conflict resolution
- Communication skills
- Call handling
- Script adherence
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Assistant Specialist
San Joaquin County - BHS- CPS
07.2024 - Current
Administrator
ACES ABA
04.2021 - 07.2024
Payroll Clerk
Prima Frutta
04.2020 - 10.2020
Certified Phlebotomist -
MTI College
High School Diploma -
Venture Academy
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