Dedicated and results-driven professional with a proven track record in client service and sales within the insurance sector. Proficient in home and auto insurance with outstanding sales skills, committed to delivering exceptional client experiences while upholding organizational values.
Hi, I’m
Yasmeen Fiona Bhabha
Mississauga
Summary
Overview
12
years of professional experience
1
Certification
Work History
INTACT
Underwriting Assistant
06.2022 - 06.2023
Job overview
- Managed renewals, reports, endorsements, and communicated changes to brokers.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Analyzed applicant data for risk assessment, ensuring accurate decision-making for policy approvals and denials.
ROYAL BANK OF CANADA
Sales and Customer Service Insurance Advisor
02.2022 - 06.2023
Job overview
- Provided tailored insurance advice and ensured accurate premium charges
- Resolved client concerns promptly, maintaining positive client experiences.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
DESJARDINS GENERAL INSURANCE
VIP Sales Insurance Advisor Sales&Service
04.2011 - 07.2020
Job overview
- Consistently exceeded sales and double contract targets
- Managed exclusive VIP clients, offering enhanced products and services
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
Education
York University
Bachelor of Arts from English
University Overview
McGill UniversityMontreal, QC
Bachelor of Arts
University Overview
Skills
- Exceptional customer service and interpersonal skills
- Impeccable work ethic and professionalism
- Proficient in Microsoft Office Programs and multiple insurance and billing software
- Expertise in Sales, Negotiation, Brand Building, and active listening
- Strong time management and negotiation abilities
- Adept at multitasking and managing high workloads
- Adheres to legal and company guidelines
- Active listening
- Analytical skills
- Critical thinking
- Team Collaboration
- Performance Metrics
Accomplishments
Accomplishments
- Received quarterly sales bonuses for top sales and exceptional client experiences.
- Achieved 100% Agent Promoter Scores leading to 100% NPS scores.
- Recognized by Directors and the current CEO for leadership in client experience.
- Selected for creating training materials on employee platforms and operational efficiency improvements.
Education
Education
McGill University, Montreal, QC, York University, Toronto, ON,
7 courses at the Insurance Institute of Canada, Canada, OTL licensed
Languages
English
Native or Bilingual
Certification
CIP designation in progress- 7 Courses completed with Honors
Timeline
Underwriting Assistant
INTACT
06.2022 - 06.2023
Sales and Customer Service Insurance Advisor
ROYAL BANK OF CANADA
02.2022 - 06.2023
VIP Sales Insurance Advisor Sales&Service
DESJARDINS GENERAL INSURANCE
04.2011 - 07.2020
York University
Bachelor of Arts from English
McGill University
Bachelor of Arts
Availability
See my work availability
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