Yasmeen Naseem
Calgary
Summary
Energetic and customer-focused retail associate with proven success in fast-paced, fashion-driven environments. Skilled in delivering outstanding in-store experiences through expert product knowledge, strong communication, and a passion for style, music, and youth culture. Adept at managing POS systems, handling customer concerns with empathy and efficiency, and working collaboratively to meet team goals. Experience at leading brands like Lululemon and Dynamite has strengthened my ability to adapt quickly, build strong customer relationships, and contribute to a positive team atmosphere. Ready to bring that same energy and commitment to your team this summer.
Overview
3
3
years of professional experience
Work History
CUSTOMER EXPERIENCE REPRESENTATIVE
Dynamite Clothing
10.2023 - 06.2024
- Delivered a high-energy in-store experience by connecting with customers over fashion, lifestyle, and trends.
- Built lasting rapport with guests by offering personalized styling advice and upselling items that matched their vibe.
- Collaborated with teammates to uphold brand visuals, manage floor sets, and maintain product flow.
- Supported daily store operations including POS, stockroom duties, and online order assembly.
CUSTOMER EXPERIENCE MANAGER
Indigo Books & Music
10.2021 - 10.2023
- Led frontline retail team to deliver memorable customer service and consistently meet store sales targets.
- Handled escalations with empathy and problem-solving, resolving customer issues efficiently.
- Trained new hires on POS systems, store layout, and product categories.
- Maintained store presentation and participated in promotional events and seasonal campaigns.
EDUCATOR
Lululemon Athletica
04.2023 - 09.2023
- Promoted team-based selling and shared product knowledge confidently in an active retail environment.
- Supported guests through fast-paced product drops and high-volume days with attention to detail and calm under pressure.
- Maintained strong communication to handle guest concerns and ensure satisfaction with resolutions.
- Acted as a brand ambassador by modeling Lululemon values and inspiring healthy, active lifestyles.
Education
Bachelor of Science - Biomedical Engineering
University of Calgary
Calgary, NoneSkills
- Customer service & rapport building
- Fashion trend awareness & styling support
- Point-of-Sale (POS) & order processing
- Conflict resolution & issue escalation
- Product knowledge & upselling
- Stock handling & merchandising
- Team collaboration & adaptability
- Fast-paced multitasking & time management
- Visual presentation & store upkeep
- Tech-savvy: MS Office, internal retail system
Timeline
CUSTOMER EXPERIENCE REPRESENTATIVE
Dynamite Clothing
10.2023 - 06.2024
EDUCATOR
Lululemon Athletica
04.2023 - 09.2023
CUSTOMER EXPERIENCE MANAGER
Indigo Books & Music
10.2021 - 10.2023
Bachelor of Science - Biomedical Engineering
University of Calgary
Similar Profiles
MELANIE PRICEMELANIE PRICE
Store Manager at Groupe Dynamite Inc. - Dynamite ClothingStore Manager at Groupe Dynamite Inc. - Dynamite Clothing
Stacey ModdyStacey Moddy
Seasonal Sales Associate at Dynamite ClothingSeasonal Sales Associate at Dynamite Clothing
Shahista FatimaShahista Fatima
Sales Associate at Dynamite ClothingSales Associate at Dynamite Clothing
Zeming ZhaoZeming Zhao
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
NOUREDINE BESSALAHNOUREDINE BESSALAH
Procurement Manager at Dynamic Furniture CorpProcurement Manager at Dynamic Furniture Corp