Yasmeen Adi
Ottawa,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MSI- Bell Canada
01.2024 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Secretary
Ottawa Freeway Towing
02.2023 - 01.2024
- Enhanced office efficiency by implementing new organization and filing systems.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Assisted in the preparation of key company presentations, contributing to successful business deals.
- Reduced office supply costs through diligent inventory management and vendor negotiations.
Office Administrative Assistant
ProSeal Paving
09.2022 - 02.2023
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
High School Diploma -
ST FRANCIS XAVIER CATHOLIC HIGH SCHOOL
Ottawa06.2022
Skills
- Data Entry
- File Management
- Customer Service
- Strong Problem Solver
- Customer Service-Oriented
- Microsoft Word
- Microsoft Office
- Microsoft Excel
Languages
English
Native or Bilingual
Arabic
Full Professional
French
Limited Working
Timeline
Customer Service Representative
MSI- Bell Canada
01.2024 - 04.2024
Office Secretary
Ottawa Freeway Towing
02.2023 - 01.2024
Office Administrative Assistant
ProSeal Paving
09.2022 - 02.2023
High School Diploma -
ST FRANCIS XAVIER CATHOLIC HIGH SCHOOL
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