Yasmain Charles
Toronto,ON
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secretary's Assistant
Beauty Parlor
01.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Managed over 50 customer calls per day.
Phia Spotless Cleaner
Georgiana
03.2017 - 01.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
Customer Service Assistant
DR.FLEA FLEA MARKET
01.2008 - 09.2010
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Described products to customers and how best to care for merchandise.
Education
High School Diploma -
Father Henry Carr Catholic Secondary School
Toronto, ON06.2010
Skills
- Office Administration
- Office Supplies and Inventory
- Call Reception
- Supplies Delivery
- Emergency Response
- Collaborative Environments
- Suggestive Selling
- Sales and Upselling
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Phia Spotless Cleaner
Georgiana
03.2017 - 01.2020
Secretary's Assistant
Beauty Parlor
01.2017 - 03.2020
Customer Service Assistant
DR.FLEA FLEA MARKET
01.2008 - 09.2010
High School Diploma -
Father Henry Carr Catholic Secondary School
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