Yasir Lami
Mississauga,ON
Summary
Dynamic and dedicated individual with a passion for customer service seeking opportunities to utilize acquired skills and knowledge in a professional environment. Self-motivated student offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently optimistic and friendly individual dedicated to positively contributing to business goals.
Overview
3
3
years of professional experience
Work History
Restaurant Server/Customer Service
Mado
Mississauga
05.2022 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction, customer loyalty, and a steady flow of customers moving in and out of the restaurant.
- Efficiently handled orders, payments, and customer inquiries. Used strong attention to detail to ensure correct change and providing the customer with an enjoyable dining experience.
- Collaborated with team members to ensure smooth operations, showcasing excellent teamwork and communication skills. Used leadership skills to organize day-to-day work tasks.
- Managed multiple tasks simultaneously while providing excellent customer service.
Sales Representative
Rogers
Mississauga
07.2023 - 12.2023
- Upsold phones, data plans, internet, and cable, demonstrating strong product knowledge and sales skills.
- Assisted customers with inquiries, troubleshooting, and account management, ensuring a positive customer experience.
- Resolved customer concerns and complaints promptly, showcasing problem-solving abilities. Communicated with customers in order to serve them based on their specific needs.
- Processed bill payments (cash/card), ensuring accuracy and efficiency in financial transactions with attention to detail.
Grocery Clerk
Al Nejmah Fine Foods
Mississauga
02.2021 - 05.2022
- Stocked shelves, organized displays, and maintained cleanliness to enhance the shopping experience.
- Assisted customers with locating products and provided product knowledge, ensuring customer satisfaction.
- Operated cash register with focus to ensure a high quality customer experience.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
Education
Bachelor’s of Health Studies - Health Studies
York University, Keele
07-2026
Skills
- Fluency in Turkish, Arabic and English
- Guest Relations Management
- Organization
- Efficient service
- Cash counting
- Customer Needs Assessment
- Upselling skills
- Money Management
- Strong Math skills
- Problem-Solving and Analytical
- Collaboration
- Flexible and Adaptable
- Supervision and leadership
- Conflict Resolution
- Attention to Detail
- Computer Skills
- Recordkeeping
Timeline
Sales Representative
Rogers
07.2023 - 12.2023
Restaurant Server/Customer Service
Mado
05.2022 - Current
Grocery Clerk
Al Nejmah Fine Foods
02.2021 - 05.2022
Bachelor’s of Health Studies - Health Studies
York University, Keele
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