Yashwardhan Perala
Toronto,ON
Summary
A detail-oriented and motivated Project Management student possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
IO Solutions
08.2024 - Current
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Helped customers by approaching conversations with a positive attitude and helpful solutions
- Maintained detailed records of customer interactions for continuous service improvement
- Collaborated with team members to streamline processes and improve customer satisfaction
- Accesed customers information on Oneview and Genesys
- Kept informed on latest offerings and deals.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Oversaw warranty counseling process to manage expense controls.
Procurement Intern
Harsco Pvt. Ltd.
06.2022 - 08.2023
- Ensured cost-effective purchasing within budget constraints
- Developed relationships with key suppliers to maximize value for the organization.
- Participated in regular meetings between our team members and stakeholders
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Keeping records of all purchases using MS Excel
- Maintained accurate records of purchases, pricing, and other important data.
- Monitored shipments from vendors to ensure timely arrival of goods or services.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing.
- Performed market research to compare prices, products, services, and other factors related to purchasing decisions.
- Traced missing material and shipments through vendor and customer communications.
- Maintained up-to-date records of approved suppliers and negotiated contracts with them.
Education
Postgraduate Certificate - Advanced Project Management and Strategic Leadership
Lambton College
01.2025
Bachelor’s Degree - Mechanical Engineering
Vignan Institute of Technology and Science
07.2022
Skills
- Collaborative Teamwork & Cross-functional Collaboration
- Strategic Leadership & Project Management Expertise
- Customer Service Excellence
- Problem-solving and Team Collaboration
- Time Management and Task Coordination
- Functional Knowledge of MS Excel, Power Bi, SQL
- Contract negotiation expertise
- Verbal and written communication
- Documentation and reporting
- Inbound customer service
Certification
- MS Excel, Power BI
- Lean Six Sigma
- Career Essentials in Business Analysis by Microsoft and LinkedIn
Timeline
Customer Care Representative
IO Solutions
08.2024 - Current
Procurement Intern
Harsco Pvt. Ltd.
06.2022 - 08.2023
Postgraduate Certificate - Advanced Project Management and Strategic Leadership
Lambton College
Bachelor’s Degree - Mechanical Engineering
Vignan Institute of Technology and Science
Similar Profiles
Hiprinderjot SinghHiprinderjot Singh
Technical Sales Specialist at IO SolutionsTechnical Sales Specialist at IO Solutions
Loveleenpreet SinghLoveleenpreet Singh
Team Leader at IO SolutionsTeam Leader at IO Solutions
AMANPREET KAURAMANPREET KAUR
Pro Active Customer Representative at IO SolutionsPro Active Customer Representative at IO Solutions