YASHWANTH PAKA
Mississauga,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Associate
Citi Bank
04.2023 - Current
- Understanding the business needs of stakeholders and translating them into reporting deliverables and actionable recommendations
- Supporting the evaluation of fraud trends, investigating root causes of losses, and formulating proposed solutions and remediation strategies
- Supporting the team's ongoing process of making data-driven decisions
- Analyzing, evaluating, and interpreting trends or patterns in multiple complex datasets, including fraud and gaming activity
- Ensuring data and reporting accuracy, integrity, and security
- Leveraging data analytics tools such as Excel to manipulate data, and build and enhance reports, charts, and dashboards
- Continuously re-evaluating business needs, identifying gaps, and providing recommendations to improve and streamline processes
- Supporting the timely resolution of operational and technical issues by working collaboratively with internal and external teams and vendors, and escalating when necessary.
Consultant
Capgemini Technology Services India Limited
05.2022 - 02.2023
- Participate in complex or highly critical projects to ensure risks are appropriately identified, assessed, and challenged
- Define, implement, and maintain the organizational risk framework to assess project risk and complexity and drive additional risk control activities
- Ensures all stakeholders are appropriately trained on the project risk framework and requirements, risk concepts including risk identification, assessment, and action planning
- Verifies adherence to risk framework, ensures required risk control activities are completed and operating effectively
- Consistently advocates for strong risk management principles and builds trusted relationships with all stakeholders
- Actively participates in project meetings and supports, challenges, and identifies critical/material project implementation/delivery and BAU risks
- Ensures accountability of stakeholders and actively asks questions and challenges the status quo
- Proactively questions and assesses project risks and provides an effective challenge
- Evaluate identified risks in collaboration with risk owners and proposed response plans
- Participates actively in post-implementation lessons learned and continuous improvement discussion
- Participate in call calibrations
- Complete quality monitors by client guidelines and provide coaching to the agents based on the results.
Senior Loan Service Representative
Wells Fargo International Solution Private Limited
09.2018 - 04.2022
- Auditing Modification Document, which SMA Team members created
- Performing independent checks of KYC information through the Imaging & Content management platform (ICMP), Reviewing various borrower information documents like marriage certificates, death Certificates, property addresses, tax reports, same name affidavits, etc
- Analysing &ensuring the customer loan documents in the servicing business line are accurately indexed to specific doc types and loan numbers & make them available for business partners to proceed with the loan processing
- We draft a finding/ Mark an error to the SMA team member Request to make corrections accordingly
- Perform quality check on loan modification documents with multiple investors such as GSE, FHA, and VA once the Settlement modification administrator uploads documents in the Early resolution application
- Apart from processing, I have also taken the initiative to check Bitts illogical report as a part of quality & ask team members to make necessary changes on daily bases
- Shared best practices to help the team in maintaining the quality consistently, actively involves in the weekly calibration process updated with the SMEs
- Retrieving the info like legal entity details, and beneficial owners’ shareholders for all customer types
- Analysing documents like AOA, SOS, name change documents, and partnership agreements that are submitted by clients
- Ensuring compliance with all laws, regulations, guidelines, and written procedures
- Ruining multiple tools to create the documents
- Create a Loan Modification Document for the Borrower and upload the documents in the Early resolution application, update the borrower details such as Borrower name, address, loans and terms, amounts and interest rate, etc
- Quality plays a vital role in SMA; hence, we required to maintain quality and delivered documents with 100% accuracy within a TAT of 15 days.
Sr. Associate
Wipro Limited
05.2016 - 05.2018
- Enforcing Google’s policies to make sure the search engine is free of spam and bad ads
- Ensuring that the user gets to see only what he’s looking at and not show ads that could be harmful
- Verifications and validation of Adds based on the Google polices
- Pro-actively disallowing ads for certain products in countries where they’re forbidden and allowing them to show in others
- Enforcing Google’s policies across all formats
- Preparing Quality Report For clients for review meet
- Identifying patterns in workflow and suggest solutions to enhance the support process and achieve the required targets
- Worked on different verticals of ad words like text Creative, image creative, Video ad creative
- Giving feedback and coaching for all reviewers.
Education
B. Tech - Electronic & Communication Engineering
JNTU (K.S. Raju Institute of Technology and Sciences)
01.2013
Skills
- Advanced Excel
- QuickBooks
- Attention to detail
- Multi-tasking
- Communication Skills
- Writing & Executing Test Case
- Client Engagement
- Performance Improvement
- Work Planning and Prioritization
- Remote Working
- Negotiation Skills
- Cross-Functional Teamwork
- Quality Assurance
- Excellent Communication
Disclaimer
I hereby declare that the above-mentioned information and particulars are true and correct to the best of my knowledge and belief.
Accomplishments
• Reduced SLA by 24 hrs per file
• Increase in productivity
• Enhanced Customer Experience
• Annualized Saving by $1881
Timeline
Associate
Citi Bank
04.2023 - Current
Consultant
Capgemini Technology Services India Limited
05.2022 - 02.2023
Senior Loan Service Representative
Wells Fargo International Solution Private Limited
09.2018 - 04.2022
Sr. Associate
Wipro Limited
05.2016 - 05.2018
B. Tech - Electronic & Communication Engineering
JNTU (K.S. Raju Institute of Technology and Sciences)
Similar Profiles
Senthilkumar SSenthilkumar S
Service Delivery Manager at Citi Bank USA, The Citi BankService Delivery Manager at Citi Bank USA, The Citi Bank
null null
Service Delivery Manager at Citi Bank USA, The Citi BankService Delivery Manager at Citi Bank USA, The Citi Bank
Shahar ShmueliShahar Shmueli
Digital support specialist at citi bankDigital support specialist at citi bank
Suman PanigrahiSuman Panigrahi
Assistant Vice President at Citi BankAssistant Vice President at Citi Bank
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit