Yashwan Neelamegam

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Welcomed customers and helped determine their needs.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Supported needs of Ten- person wait staff who attended to specific needs of countless customers daily for Breakfast restaurant with social relevancy and intentionality.

• Supported business continuity efforts by assisting in disaster recovery planning and testing exercises.
• Participated in after-hours on-call rotations, demonstrating a commitment to providing exceptional support for end-users around the clock.
• Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
• Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
• Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
• Configured and tested new software and hardware.

• Production to be carried out efficiently according to the daily allocation targets specified by team leads.

• Update the completion of the allocated files in the BOX after completing each file

• Maintain the hourly completion rate in minimum 15 files per hour

• Ensure to update correct facility/account & billing with 100% accuracy.

• Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.

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