Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Training
Languages
Timeline
Generic

Yashvi Jignesh Gajiwala

Barrie,Canada

Summary

A dedicated and results-driven professional with over 2 years of experience in the hospitality and retail sectors. Known for delivering exceptional customer service, fostering brand loyalty, and driving operational efficiency. Eager to leverage my skills in customer relations, team leadership, and business management to further advance my career in a dynamic and growth-oriented organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager Guest Experience

Swiss Chalet (store#1147),
03.2024 - Current
  • Data Analysis & Operational Efficiency: Analyze performance data (sales, labor, guest traffic) to compare actual results with forecasts, identifying inefficiencies and adjusting staffing and resources to improve operations. Provide data-driven insights to senior management for process optimization.
  • Labor Forecasting & Scheduling: Create and manage staff schedules based on sales trends, events, and historical data, ensuring optimal coverage while controlling labor costs. Make real-time adjustments to accommodate unforeseen changes and maintain operational efficiency.
  • Guest Relations & Complaint Resolution: Serve as the main point of contact for guest concerns, resolving issues promptly and professionally to ensure satisfaction. Track guest feedback to identify patterns and work with the team to implement preventive measures.
  • Associate Management & Conflict Resolution: Oversee daily operations, provide coaching, and address performance issues. Mediate internal conflicts and offer guidance to maintain a positive work environment and team cohesion.

Supervisor

Swiss Chalet (store#1147),
08.2023 - 03.2024
  • Inventory Management: Monitored stock levels and conducted regular inventory counts to ensure adequate supply for operational needs. Coordinated with suppliers to restock items and addressed inventory discrepancies.
  • Guest Experience Leadership: Led the service team during busy shifts to deliver high-quality customer service. Ensured team members followed service standards and resolved guest inquiries or issues to maintain satisfaction.
  • Cash Reconciliation & Labor Management: Managed cash handling and end-of-day reconciliation, ensuring accuracy in transactions. Input labor hours and ensured payroll aligned with actual shifts worked, optimizing staffing to balance labor costs with service needs.
  • Operational Oversight: Supervised daily restaurant operations, ensuring smooth workflow, quality food, and efficient service. Addressed any operational issues promptly to maintain high service standards and consistency.

Take Out Associate

Swiss Chalet, Bayfield Street
02.2022 - 08.2023
  • Food Preparation: Prepared daily food requirements and collaborated with kitchen staff to ensure timely, accurate meal assembly during peak hours.
  • Customer Service: Provided exceptional service by addressing customer inquiries, taking orders, and resolving concerns to maintain satisfaction.
  • Cleanliness & Safety: Ensured compliance with food safety protocols by maintaining clean workstations and equipment, contributing to a safe working environment.
  • Training & Mentorship: Trained new employees on operational procedures and customer service standards, offering guidance and feedback to ensure smooth integration into the team.

IELTS Assistant Fellow

Intstu Aspirations
09.2021 - 11.2021
  • Student Support: Assisted students in improving their English skills (reading, writing, speaking) through tailored lessons and practice sessions to prepare for the IELTS exam.
  • Curriculum Development: Collaborated with instructors to enhance learning materials and provided additional resources to address student needs and strengthen weak areas.
  • Platform Liaison: Served as the bridge between students and software developers, gathering feedback to improve the online learning platform and ensure it met students' needs
  • Progress Monitoring: Tracked student progress, provided feedback, and reported on areas for improvement to senior instructors, ensuring targeted support.

Online Sales Representative

Satyam Kraft Pvt Ltd
03.2021 - 11.2021
  • Customer Feedback & Engagement: Monitored and responded to customer feedback on online platforms to improve satisfaction and address concerns. Provided timely, personalized responses to enhance brand reputation.
  • Complaint Resolution: Handled customer complaints through online and phone channels, offering solutions and ensuring positive outcomes to maintain loyalty.
  • Sales Support & Communication: Engaged with customers in-person and online to assist with inquiries, provide product recommendations, and drive sales while delivering excellent service.
  • Relationship Building: Fostered strong customer relationships, encouraging repeat business and promoting brand loyalty through consistent, proactive communication.

Education

General Business (Co-op) -

Georgian College
Barrie, ON
01.2023

Higher-Secondary School (Commerce) -

Bhulka Vihar Surat
Surat, Gujarat
01.2021

Skills

  • Customer Service Excellence
  • Team Leadership & Staff Management
  • Multilingual Communication
  • Time Management & Multitasking
  • Technology Proficiency
  • Problem Solving & Conflict Resolution

Accomplishments

  • Digital Marketing Certificate
  • Smart Serve Certification
  • CPR Training
  • Swiss Chalet RLC Training
  • Participated in seminars on Professionalism, Leadership, Time Management, and Team Management.

Certification

  • Digital Marketing Certificate
  • Smart Serve Certification
  • CPR Training
  • Swiss Chalet RLC Training

Training

  • Professionalism
  • Leadership
  • Time Management
  • Team Management

Languages

English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional

Timeline

Manager Guest Experience

Swiss Chalet (store#1147),
03.2024 - Current

Supervisor

Swiss Chalet (store#1147),
08.2023 - 03.2024

Take Out Associate

Swiss Chalet, Bayfield Street
02.2022 - 08.2023

IELTS Assistant Fellow

Intstu Aspirations
09.2021 - 11.2021

Online Sales Representative

Satyam Kraft Pvt Ltd
03.2021 - 11.2021

Higher-Secondary School (Commerce) -

Bhulka Vihar Surat

General Business (Co-op) -

Georgian College
Yashvi Jignesh Gajiwala