Yashvi Dang
Whitehorse,YT
Summary
Supervisor with over 3 years of progressive experience in hospitality and customer service management, demonstrating strong leadership in enhancing service quality and operational efficiency. Skilled in leveraging Excel, MS Office, and exceptional attention to detail to streamline processes and mentor teams towards excellence. Aims to apply a visionary approach to further innovate customer service strategies and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Avsar Restaurant
Mississauga, ON
06.2021 - 03.2024
- Elevated customer satisfaction by resolving complaints, enhancing service quality.
- Streamlined payment processes, improving transaction efficiency and accuracy.
- Mentored 5-6 staff in customer service excellence, fostering a team-oriented environment.
- Implemented new order-taking strategies, significantly reducing wait times.
- Reinvented the front desk management, leading to smoother operations and customer interactions.
- Analyzed customer feedback, leading to a 15% improvement in service quality.
- Managing POS systems like Clover, Lightspeed, TouchBistro etc.
Front Desk Agent
Hotel Deventure
Karnal, India
09.2020 - 03.2021
- Trained other colleagues to use POS system and manage check-in system.
- Efficiently handled guest check-ins/outs, ensuring seamless operations and trained staff on POS system.
- Provided exceptional support to guests and colleagues, ensuring a positive hotel experience and operational excellence.
- Oversaw daily front desk operations, ensuring all guest needs were met with high precision.
Office Administrator
Kagaz Kreations
Karnal, India
06.2020 - 08.2020
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Processed invoices on a timely basis according to established procedures.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Education
Diploma - Hospitality And Restaurant Services Management
Seneca College of Applied Arts And Technology
North York, ON06-2023
Skills
- Customer Service And Assistance
- Accurate Money Handling
- Profitability Optimization
- Account Reconciliation
- Team Leadership Skills
- Inventory Management
Certification
- WHMIS
- AODA
- Smart Serve Ontario
- Food Handler's
- Cvent Student Certification
- CLIA Certified
References
References available upon request.
Timeline
Front End Supervisor
Avsar Restaurant
06.2021 - 03.2024
Front Desk Agent
Hotel Deventure
09.2020 - 03.2021
Office Administrator
Kagaz Kreations
06.2020 - 08.2020
Diploma - Hospitality And Restaurant Services Management
Seneca College of Applied Arts And Technology
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