YASHVI AMIN
Newmarket,Ontario
Summary
Energetic professional with 3 years of experience in food industry. Considered valuable and hardworking employee by supervisors and peers. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
12.2022 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service
- Delegated work to staff, setting priorities and goals
- Provided exceptional service to high volume of daily customers
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Leveraged POS system to receive and take guest orders and process payment
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Completed day-to-day duties accurately and efficiently
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Cashier
Farm Boy Grocery
Newmarket, ON
01.2024 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Team Leader
Tim Hortons
02.2023 - 11.2023
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Experienced in Opening to closing shifts
- Highly knowledge about staging bakery good day to day, prep the kitchen and stations for the next day
- Prioritized and organized tasks to efficiently accomplish service goals
- Delegated work to staff, setting priorities and goals.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Trained newly hired employees on routine tasks and customer service.
Team Member
Bar Burrito
07.2022 - 12.2022
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory
- Conducted daily inventory checks to ensure adequate product was available
- Prepared workstations with ingredients and tools to increase efficiency
- Refreshed inventory supplies for drink and napkin stations
- Performed opening side work duties including setting up dining area for guests arrival
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Greeted customers and provided menus
- Completed day-to-day duties accurately and efficiently
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Technology in Computer Science & Engineering -
Ganpat
01.2023
Skills
- Coaching
- Team Supervision
- Work Planning
- Delegation capabilities
- Cash Handling
- Computer Skills
- Positive Attitude
- Time Management
- Friendly
- Employee Training
- Punctual and Reliable
- Handling Customer Complaints
Certification
- Licensed Smart Serve
- Food Handler Certification
References
References available upon request.
Timeline
Cashier
Farm Boy Grocery
01.2024 - 03.2024
Team Leader
Tim Hortons
02.2023 - 11.2023
Shift Manager
McDonald's
12.2022 - Current
Team Member
Bar Burrito
07.2022 - 12.2022
Bachelor of Technology in Computer Science & Engineering -
Ganpat