Yashveer Singh Bholla
Toronto,ON
Summary
Approachable and empathetic, with exceptional communication skills and a commitment to delivering excellent service and support. Highly attuned to customer needs and skilled in conflict resolution, complemented by strong problem-solving abilities and focused on fostering positive customer relationships and enhancing satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cell Phone Technician
Guru Kirpa Technicians
03.2021 - 04.2023
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed and configured new devices and system components.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Removed, fixed, and replaced components such as LCD screens, home buttons, and charging ports.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Applied external accessories such as screen protectors, skins, and more.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
Cell Phone Repair Technician
PhoneFix
11.2023 - 02.2024
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Responded to service requests during and after business hours.
Sales Clerk /Customer Service Representative
Value Village Thrift Stores
06.2023 - Current
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed payments and returns with accuracy and efficiency.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted sales by effectively promoting products and engaging with customers.
- Managed inventory to ensure optimal product availability for meeting customer needs.
Education
BBA - Marketing
Centennial College
Scarborough, ON08.2024
Skills
- Complaint resolution
- Product knowledge
- Cash handling
- Relationship building
- Merchandising
- Suggestive selling
- Customer follow-up
- Microsoft Office
- Customer service
- Trouble Shooting
- Focus and Goal oriented
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) Certification
- Microsoft Excel Specialist (MES) Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Cell Phone Repair Technician
PhoneFix
11.2023 - 02.2024
Sales Clerk /Customer Service Representative
Value Village Thrift Stores
06.2023 - Current
Cell Phone Technician
Guru Kirpa Technicians
03.2021 - 04.2023
BBA - Marketing
Centennial College
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