Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yashveer Singh Bholla

Toronto,ON

Summary

Approachable and empathetic, with exceptional communication skills and a commitment to delivering excellent service and support. Highly attuned to customer needs and skilled in conflict resolution, complemented by strong problem-solving abilities and focused on fostering positive customer relationships and enhancing satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cell Phone Technician

Guru Kirpa Technicians
03.2021 - 04.2023
  • Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Installed and configured new devices and system components.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Removed, fixed, and replaced components such as LCD screens, home buttons, and charging ports.
  • Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
  • Applied external accessories such as screen protectors, skins, and more.
  • Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.

Cell Phone Repair Technician

PhoneFix
11.2023 - 02.2024
  • Collaborated with team members to improve overall workflow, resulting in increased productivity.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Responded to service requests during and after business hours.

Sales Clerk /Customer Service Representative

Value Village Thrift Stores
06.2023 - Current
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed payments and returns with accuracy and efficiency.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Managed inventory to ensure optimal product availability for meeting customer needs.

Education

BBA - Marketing

Centennial College
Scarborough, ON
08.2024

Skills

  • Complaint resolution
  • Product knowledge
  • Cash handling
  • Relationship building
  • Merchandising
  • Suggestive selling
  • Customer follow-up
  • Microsoft Office
  • Customer service
  • Trouble Shooting
  • Focus and Goal oriented

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Microsoft Office Specialist (MOS) Certification
  • Microsoft Excel Specialist (MES) Certification
  • First Aid Certification
  • CPR/AED Certification

Timeline

Cell Phone Repair Technician

PhoneFix
11.2023 - 02.2024

Sales Clerk /Customer Service Representative

Value Village Thrift Stores
06.2023 - Current

Cell Phone Technician

Guru Kirpa Technicians
03.2021 - 04.2023

BBA - Marketing

Centennial College

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Yashveer Singh Bholla