Yashveera Sandhu
Ottawa,ON
Summary
Customer-focused former retail assistant with a strong background in sales and customer service, returning to school while seeking part-time employment. Proven ability to excel in fast-paced environments, demonstrating effective time management and communication skills. Eager to apply problem-solving expertise to contribute positively in a flexible role that accommodates academic commitments.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollarama Inc.
Markham, Ontario
01.2023 - 10.2024
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, on-hands/low scans, and shrinkage control.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals. Maintaining a weekly sales target of 5% in units.
- Maintaining the quarter-to-date budget with high performance, and achieving quarterly and yearly bonuses with a 10% increase.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules with the store manager, and assigned team members to specific duties.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Supervisor
Dollarama Inc.
Markham, Ontario
08.2022 - 01.2023
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Developed an effective system for tracking inventory levels, ensuring that stock is available when needed.
- Maintained quarter-to-date budget with high performance, achieving quarterly and yearly bonuses with a 10% increase.
- Established store tactics and strategies to achieve operational performance and sales goals. Maintaining a weekly sales target of 5% in units.
- Prepared staff work schedules with the store manager, and assigned team members to specific duties.
- Conducted regular performance reviews with staff members to assess individual progress, and set goals for future development.
Customer Service Representative
ContactPoint360
Toronto, Ontario
11.2021 - 08.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Managed over 90 inbound calls a day, with a high customer-solving percentage throughout.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Education
Diploma - Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON05-2021
Skills
- Retail Inventory Management
- Payroll Management
- Customer Service Management
- Team Development
- Store operations oversight
- Relationship building and management
Timeline
Assistant Store Manager
Dollarama Inc.
01.2023 - 10.2024
Supervisor
Dollarama Inc.
08.2022 - 01.2023
Customer Service Representative
ContactPoint360
11.2021 - 08.2022
Diploma - Business Management
Centennial College of Applied Arts And Technology
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