Yashveera Sandhu
Ottawa,ON
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
3
3
years of professional experience
Work History
Store Manager
Dollarama Inc.
Markham, Ontario
01.2024 - 08.2024
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, on-hands/low scans, and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals. Maintaining weekly sales target by 5% in units.
- Maintaining quarter-to-date budget with high performance and achieving quarterly and yearly bonus with a 10% increase.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Dollarama Inc.
Markham, Ontario
08.2022 - 01.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Customer Service Representative
ContactPoint360
Toronto, Ontario
10.2021 - 07.2022
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed over 90 inbound calls a day, with a high customer problem-solving percentage throughout.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Education
Diploma - Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON05-2021
Skills
- Retail Inventory Management
- Payroll Management
- Customer Service Management
- Team Development
- Store operations oversight
- Relationship building and management
Languages
English
Native/ Bilingual
French
Limited
Timeline
Store Manager
Dollarama Inc.
01.2024 - 08.2024
Assistant Store Manager
Dollarama Inc.
08.2022 - 01.2024
Customer Service Representative
ContactPoint360
10.2021 - 07.2022
Diploma - Business Management
Centennial College of Applied Arts And Technology
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